Due to a few traffic mishaps we arrived at the airport during final call stage, normally you'd be worried right but not me I had cleverly booked in online "To save myself time" as they advise in those informational pdfs they send when you book a flight online with Jetstar.
My wife and I rush past security, get to the gate only to be told by a very "don't give a stuff" attendent that the flight has left and we have to report to the service desk.
After about 30-40 minutes in line for the service desk (3 people in line) we got told that we weren't allowed on the flight because we hadn't checked in. I was holding proof of my online check-in in my hand at the time and when we showed it to the genius sitting at the service desk her only answer was "oh well our computers don't show you as checked in". She calls her supervisor who didn't even spend 30 seconds assisting her and advises us we can fly out on a later flight but only if we paid another total sum of $180.
When I said why should I have to pay again when your person upstairs sent us down because we hadn't "checked-in" she said oh well sir you should come in early to avoid problems. My reply was I expect the online check-in system to work properly and clearly the fact that I'm holding a boarding pass shows your system glitched. I get told, we don't deal with this sort of stuff we are just check-in staff, you need to talk to reservations.
Not sure if you've had the unfortunate circumstance of calling reservations. Basically its a call-centre in what sounds like the phillipines. the only people actually able to help out with questions and problems are the supervisors. But I don't actually know if these supervisors exist because so far all I have been able to get is put on hold. I know the damn jetstar prices deals and guarantees as well as anyone else thats had the misfortune of calling that pathetic customer service desk.
So I've missed the wedding. Total time spent calling the call-centre, 1 hour and 26 minutes. Total time actually speaking to the 4 different idiots I've dealt with at this call centre. 26 minutes. 1 hour in total of listening to the hold message play over and over again. Now I'm sitting on approximately 6 hours of waiting to hear back from these mythical supervisors as they seem to be the only ones able to make decisions. Good on ya jetstar, you've won another crap service award!
its cheaper to drive down.
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Just to update you. I emailed
Just to update you. I emailed them shortly after my post. This all took place on saturday, it is now Wednesday and I still have not heard back from them. I'm beginning to think that literally 5 people work there and deal with thousands of complaints.
Okay this takes the cake.
Okay this takes the cake. I'm to the point where I'm going to hire people to wear sandwich boards saying not to fly jetstar and that it has crap service. I receive a call today which went to voicemail stating this is the 3rd and final callback in response to my call on saturday....I've only received the 1 call and my records with vodafone will support that. I have only received one voicemail and my records with vodafone will confirm that.
The person on the line also mentioned that seeing as its the final call for me to go online to jetstar.com and put feedback through there.....I did this on saturday also. So if anyone from jetstar reads this can they explain the clear lack of communication? This is getting beyond irritating. Any ideas on what to do to get a refund from these clowns?
Crap service you say... well
Crap service you say... well if the have a name change competition when Jetstar becomes is so sour on every ones lips you could suggest Dunghill Airlines perhaps.