Instead of trying to defend your airline, start reading the horror stories on this site - you might just learn something. No airline is perfect, but Jetstar have built themselves up a shocking reputation in many forms, especially customer service.
The reason why the airline has chosen to give out a PO Box for complaints is because their computer systems would go into meltdown from the tsunami of complaints.
In summary, if the airline did not have such a terrible reputation, sites like this would not exist. And the reason why our electronic and print media tend to steer away from publicizing the airline's faults as highlighted on here is because Jetstar spend millions on advertising. If only Jetstar realised that all they need to do is be friendly and helpful. Word of mouth would spread and everyone would be happy.
Comments
They won't read this, they
They won't read this, they don't care about customers but good post Kent.
Jetstar are crap and I used
Jetstar are crap and I used to work for them in their call centre which is now heading wholly to the Philippines. Don't blame the airport staff, those on the phone, it is the CEO and top management who are making the decisions that result in staff being paid peanuts which leads to dissatisfaction which leads to poor customer service. Those at the top echelon of Jetstar do not have to face the disgruntled customers and frankly they do not care. So the best way to show them is to go with Virgin. Not Qantas either as they are the same company. I will never fly Jetstar knowing the unethical practises firsthand.
You do realise, your only a
You do realise, your only a minority thats complaining? not every airline is perfect, that goes for everyone as well, its about give and take. Its funny how you say you wont fly jetstar..yet most of ya'll do anyways...