During a delay where my plane was on the runway for over an hour in Melbourne waiting in line to release the passengers, my partner was waiting inside. He was told by two Jetstar female staff that there was "no information" available as to where my plane was (we were sitting on the runway outside!). When he pressed them as to why there was no information they told him that they didn’t have to help him because he wasn’t a customer and threatened to call security. It appears that the women thought that security was for things that they didn’t want to deal with as opposed to a security threat. I am a frequent flyer and my partner pays for all my flights, so it was really distressing to hear that he was treated like that. One of them was apparently a supervisor that I would have expected to have been trained to handle situations like that with more professionalism and courtesy to the people that look forward to collecting their loved ones from Jetstar services. We both felt very let down by Jetstar, and I now avoid engaging with the staff in any way when I do fly with them for fear of having a bad experience. I am writing this because I hope that Jetstar reads this and I am suggesting that perhaps this is an opportunity for Jetstar to improve their customer relations training - particularly where stressful situations such as delays are concerned.