On the 18 Nov 2010 I made a booking via the website for six persons. Transaction went through and I had printed out an itinerary dated 18 Nov 2010. I had even gone through the seat selection option and paying extra for front seats. I entered my Credit Card and all details. There was no screen prompt for anything else and I selected to make payment. I remember I received a note that says payment was successful (screen with the processing circle) and it disappeared when I closed it. I proceeded to print the itinerary.
A month went by, no email and no nothing, but my itinerary has my contact details. No email, no call no nothing from JetStar.
17 Dec 2010, day before my flight, to my horror, I tried to access my booking and a page error with no data showing. I suspected something a missed and called. To my horror, a "Jay" told me my booking is GONE! because credit card was declined! BUT he could not see where the problem was. I called Bank immediately and they checked for 30mins and said there was no attempt from JetStar to even attempt the payment of on the 18 Nov 2010. There was a disconnect somewhere. There was NOT an EMAIL attempt even to tell me my booking canceled! What Citibank had told me that the JetStar site should have prompted a One-Time PIN, which I remembered clearly IT DID NOT HAPPEN at all.
Stuck with not other choice, after no other options, I had to rebook with JetStar, this time I had to PAY SGD4000 MORE! BUT this time I lost all seat preferences and etc. This time the same credit card gone through! I did this on the phone to be safe! I am filing an official complaint with CASE SINGAPORE about this case. With all these promotiom, it is time for people to know the truth about them!