Call centre busy

I have just tried to reach Jetstar's call centre (+61 3 9347 0091) for over an hour now. I don't even reach through to them, the line is alway busy although their homepage states "24 Hours 7 days". Is this the norm? Apparently people here do reach them, so is this a new phenomenon or is there a certain time when it is easier to at least get into the waiting line?
Thank you for any advice!

International

Comments

They dont answer, cause know

They dont answer, cause know one is there, i bet they are on the piss, and then they complain they are fitigued.

Or they just have too many complaints they are dealing with, oh wait did i say they are helping people?

Next time fly Virgin or Tiger, Qantas is just as bad.