Went to airport -> stood in line at check in for 1 hour 15 mins -> was told I missed the flight because they didn't check me in in time -> now told I can't get a refund because of their policy even though it was their fault that I didn't check in.
lodged a complaint, they've got 3 working days and then I'm going to the consumer protection ombudsman.
Bunch of chumps.
peace. Andreas Geronimos
Domestic
Australia-Perth
Australia-Sydney
Comments
Did they make any
Did they make any anouncements to tell you when check-in for your flight closed? If so, did you make the staff aware that you needed to be checked in urgently because your plane was leaving in x amount of time?
If so, then that is utter bullshit and I'm sorry they didn't have the decency to see you made it in time when it's their responsibility to do so.
But if not? Then it's out of their hands I'm afraid. I know the lineups can get pretty huge and not everyone would be there for the same flight.
All those cheap carriers are
All those cheap carriers are all pricks..hidden costs, shit seating, shit service, yes you may say you get what you pay for....
well there has to be some common decency, personally all cheap ass carriers dont have any....because they are all fuckwits!!
Make sure you write and
Make sure you write and inform your federal MP of this. this is the only way we will get decent consumer protection in this area. Also write the same letter to the minister for transport in Canberra
Good suggest to get federal
Good suggest to get federal MPS invloved. Start with this guy he loves a challenges and he is the Minister responsible. Here are some of his addresses:
The Hon Anthony Albanese MP
Federal Member for Grayndler
Electorate Office
334a Marrickville Road
MARRICKVILLE NSW 2204
www.anthonyalbanese.com.au
Phone: (02) 9564 3588
Fax: (02) 9564 1734
Parliament House Office
PO Box 6022
Suite MG43
Parliament House
CANBERRA ACT 2600
Phone: (02) 6277 7680
Fax: (02) 6273 4126
Email: A.Albanese.MP@aph.gov.au