This carrier has no idea about customer service, staff must have missed customer service training day . or they dont teach it if I want to make a change to my flight it will cost me hughly, but jetstar dont give a shit they just cancel flights when they feel like it how can they cancel a flight that is 3 months away, so my flight is cancelled. has any one tried to call jetstar to say you are not happy, after 20 minutes you may be answered only to be hung up on by incompetent staff that cant redirect a call, so after another call the same happens and you cant talk to a manager, no use talking to any one else cant understand them any way. there 13 no is the only contact or email they might reply in a couple of weeks but no help they say i have choice, refund or another flight i choose an early flight am, i had a choice of about 6 for the day now there is only 1 pm no good . and a refund is now no good because at the time of booking i could of used other carriers at the same price. but now as it gets closer the fare goes up so to change carriers would be double. not happy again tried to call cut off again . i know they have a lot of complaints that it takes a week to reply. but get an australian call centre I got on to head office today only to be told she would get some one to call. may be one day . on the bottom of the letter it says hope we can welcome you aboard. ha what a lot of crap i will never travel with them again crooks crooks crooks!!!!!!!!!!!!!!!!!!!!!!!!!!!!!