JetStar cancelled my Melbourne to Bali flight on Monday 14th Jan 2019 at 10.30 pm via text the flight was due to leave Tues 6.50 pm, the text offered a link to make alternative flights!! when I attempted to book these flights they were all booked out. After 2 hours I found a flight leaving from Melbourne to Adelaide Thursday 17th Jan at 2.50 pm then board a Bali flight from Adelaide at 6.40 pm Thursday. 48 hours and 2 nights lost accommodation and after 5 attempts on chat talk and a phone call to JetStar complaints all I got was an apology from the lady on the phone. absolutely defiantly NO JetStar for me and l strongly advise others the same. Minus 10 out of 10 from this traveler.
International
Australia-Melbourne - Tullamarine
Indonesia-Denpasar (Bali)
Comments
Jetstar cancelled JQ26 from
Jetstar cancelled JQ26 from Tokyo to Cairns on 29th January, apparently for engineering problems. I understand that this will happen, and I’d far prefer a flight to be canceled than have dodgy airplanes in the air. However, their followup is appalling. We are now delayed for 3 extra days because Jetstar didn’t have a reasonable policy regarding automatic rebooking on the first available flight and/or putting on a replacement service or booking with partner airlines. We are missing connecting flights and work days, so the costs are mounting, many of which will not be covered by travel insurance.
Beware the hidden risks of the cheap flights.