I was trying to book 3 return flights to sydney from the gold coast but needed to check on whether a mobility device would count as a wheelchair.......the overly "pleasant" voice assured me "due to high call volumes there are call delays of up to 30 minutes". my call started at 9.29pm, not usually a peak call time in my view. Why not employ some more staff???
After hearing "we'll be with you shortly" for more than 1 hour and 7 minutes hung up in disgust! What crap service and i haven't booked a flight yet.....nor will i be! This was to be the first of 5 return domestic flights i booked tonight, bring on VIRGIN BLUE. It might be a bit more costly BUT they beleive in service
jetstar don't value "customer service", it's more like DIS-SERVICE. Tell your friends!
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Gayle, ever heard of an
Gayle, ever heard of an earthquake? Well a few big ones have happened recently and this means that airlines are taking a lot of calls. Especially ones that fly to Japan.
In any case their website, which is really clear, says that any mobility aids are carried without charge, as is the case on ALL airlines operating in Australia.