chance of a refund?

I would say to JetStar i Will not be booking anymore flys with you
as i have booked my son on your flys and he is of age of 14 and he had his ID
on him but still you would not let him on and now NO refund on money
To anyone thinking of flying JETSTAR think again because your Airline is SHIT and NOT
helpful at all.

Hi Matt,
I’m very sorry to hear that your recent flight to Queenstown was cancelled and you weren’t able to get away for a short holiday.
Punctuality is a key part of our business and we understand that it’s also very important to our passengers, which is why we try our best to get every one of our flights away on time. Unfortunately, sometimes this isn’t possible due to operational requirements and our strict safety standards.
I’ve had a look into your booking and can confirm that your flight to Queenstown was cancelled due to the heavy snowfall in Christchurch at the time. As we are a point-to-point airline, if a disruption occurs at a port, it can also affect passengers at other ports. I’m sorry that you were affected but please be assured that we don’t cancel flights just because it isn’t convenient for us to fly. Safety is our number one priority so if we don’t think it’s safe for our passengers to fly, then we won’t.
We had an Extenuating Circumstances Policy in place during this time to assist passengers whose flights were affected because of the weather. I’d be more than happy to give you a call to discuss it further with you.
Thanks for bringing this to my attention and I look forward to hearing from you.
- Amanda

Hi Angela,

I was concerned to hear that your son wasn’t allowed to board his flight with us.
As we are a low cost carrier, we don’t have the systems, staff or facilities required to assume responsibility for supervision of passengers, as many full cost carriers offer. Because of this, we do require all our passengers to be able to travel independently.

Children who are not yet attending secondary school will be regarded as unable to travel independently and will not be eligible to travel alone unless they are accompanied by an appropriate accompanying passenger. Children can only travel unaccompanied if they are currently attending high school and have their school identification to prove this.

I’ve tried to locate his booking to investigate further but unfortunately, haven’t had any luck in finding it.
I’d be happy to give you a call and have a chat about the incident as well as get some more details of you to follow this up. Thanks for bringing this to my attention and I look forward to hearing from you.
- Amanda