We booked and paid for a return flight to Cairns (from Sydney) for a family of 5, cost $1,700. Not really a bargin in itself, but tolerable. Then due to family reasons we need to delay the trip exactly one week. The flight was booked for November and we requested the change in early August, so nearly 4 months advanced notice. The additional cost to make the change was $2,200 and the only other alternative was to forfeit the original booking and go with another airline. This is a 230% increase for changing a flight by one week with 4 months advanced notice (not in school holidays or and sort of peak period)!!!
Additionally, when my wife finally got to talk to someone in the Phillipines they basically told her that she should have planned things better and that they couldn't care less about the issue.
Jetstar are basically, hooking you in with moderately priced fares and then springing a trap when they know they have you over a barrel due to accommodation bookings, etc. Any other retailer would be hauled in front of the ACCC for this kind of anti-trust behaviour!
How do we get the ACCC to look at these hundreds of incidents and begin holding Jetstar accountable for this clearly un-Australian and immoral way of doing business?