Compassionate?

My mum died on 17th December and I was due to fly down for Christmas two days after. I had to fly down on 17th of course as dad is old and on his own. I called Jetstar and got to a call centre in SE Asia. Not against that as I used to work in Manila in a call centre for Australia. The call centre did not know about a compassionate flight. They simply told me they couldn't help me and hung up on me when I asked for a supervisor. What's this, "I can't help you" business? There are always solutions, even if is a next day flight. I called again and was told they are not allowed to put me on to a supervisor. I blame Jetstar for the diabolic training they receive. I had to call another airline and they were very compassionate and flew me down the following morning via indirect flights but they bent over backwards to help me and that is all I wanted. On the way back, I brought mum's ashes on Christmas Day 2010 back to Sydney with me and Jetstar did not allow me to bring the extra weight. Can you believe that? They wanted to charge me $80 for 2 KG for my mum's ashes. I just paid for her cremation. They are definitely an airline from hell in regards to customer service, No compassion for my loss at all. All I can say is that I have seen hell (Jetstar) and it is not pretty how humans can lower themselves so low.