Email Addresses

Submitted by Anonymous on Fri, 09/04/2010 - 03:01

I hate the current system Jetstar have to make a complaint and have sent and recieved emails from the following:

Customer.Relations@JetstarAsia.com
Simon.westaway@jetstar.com - Marketing/PR
david.may@jetstar.com - Marketing/PR

Email these guys and get the word out there.
Jetstar need to move with the times!!

International

Thailand-Bangkok

Singapore-Singapore

Comments

I think they do this so

Submitted by Anonymous on Sat, 10/04/2010 - 00:57

I think they do this so making a complaints is a hard process so most people wont bother.
When I went to make a complaint, I found a form on their website but when I pressed submit it opened the dialog for me to print instead of submitting the form.

Thanks Liam, I used the email

Submitted by Anonymous on Thu, 22/04/2010 - 17:34

Thanks Liam, I used the email of David May and I got a reply within 20 minutes on a working day. My complain was "Cancellation and left high and dry". That one email I sent, has moved things at Jetstar. According to them, they now have a complaints section and you can email them directly. Thanks again Liam. I'll post the replies I get from Jetstar on my complain story.

Thanks LIam I just emailed

Submitted by Anonymous on Thu, 03/03/2011 - 23:07

Thanks LIam
I just emailed those addreses, so ill wait to see if they reply and even do something about their constant schedule changes. Or even do something nice for me ! Wouldnt that be nice to be able to post a positive report about jetstar! Fingers crossed!

I mailed those adresess Liam

Submitted by Anonymous on Fri, 04/03/2011 - 09:35

I mailed those adresess Liam and no response just a automated response directing me to make a complaint from their website complaint section. ...... i hope something will be done.... lets see....

Do not bother to email them.

Submitted by Ginna Lee on Tue, 01/11/2011 - 01:35

Do not bother to email them. Lodge a complain to your local aviation authority instead.
Despite of so many complaints, there seems no improvements after these years.

JETSTAR - WORST AIRLINES IN

Submitted by Loganathan John... on Mon, 02/07/2012 - 22:30

JETSTAR - WORST AIRLINES IN THE WORLD>
QANTAS HOW DID YOU'll MAKE A BAD INVESTMENT LIKE THIS
NOW YOU ALSO HAVE A BAD NAME<
PLEASE, STOP ACTING LIKE ASSHOLES< GET ON LINE AND CORRECT THE PROBLEM.

Hello Simon. I'm one of the

Submitted by Peter Wilson on Sat, 07/06/2014 - 00:23

Hello Simon.
I'm one of the numerous passengers who have been stranded in Bali on Friday night but booked to fly to
Sydney. 6th June. 2014
Eight hours warning was all we received. Qantas won't honour my pre paid connection to Wagga and I've not
only had to buy another nights accommodation in Bali, but I'm going to have to sleep on the floor of the
domestic terminal all night whilst waiting for my new connection.
I would rent a room at Sydney but my Aust Post insurance doesn't recognise your "operational" delay status.
I've spent a fortune ringing jetstar (for a compensation guarantee) and qantas (for recognition of my pre paid
reservation)
Also, Aust Post for the insurance implications. I've had to buy another domestic fare.
Jetstar say they're not liable. However they recommend that I download a feedback form, fill it in and send it to
them. (Fat chance anything will result)
Qantas say they don't honour anything to do with jetstar's errings.
Aust Post say that this sort of thing is par for the course as far as jetstar is concerned and I can't claim on a
Jetstar "operational" (whatever the hell that means) delay.
In addition, Jetstar's call Center in the Phillipines is a disgrace. The con artist I had the misfortune to be
connected to (at $2.50 per minute) ( named Alex) should be sacked on the spot. Rude, ignorant, indifferent,
insensitive, outspoken and cunning ( because she knew the call was costing a fortune) don't begin to describe
this very nasty woman.
I will be requesting a transcript of the conversation when my matter goes to court.
I will be perusing this through my solicitor.
Aust Post recommended that I get a feedback form from the checking counter and whilst I was there, obtain a
letter from the manager stating that Jetstar were indeed the cause if the 14 plus housr delay. It remains to be
seen whether I can get anything from anyone at Jetstar, in Indonesia on a weekend! Almost laughable in its
degree of likelihood.
Simon. Please do me the service of a reply, including a guarantee that your company will reimburse me for my
out of pocket expenses. I'll concede the lost income as a result of my "no show".
I will present all invoices when I receive your assurance, otherwise I may see you in court. ( when my council is
illustrating Jetstar's indifference towards their customers)
Regards
Martin Peter Wilson.
+61418278012

Sent from my iPhone

Delivery has failed to these

Submitted by Peter Wilson on Sat, 07/06/2014 - 00:33

Delivery has failed to these recipients or distribution lists:

Simon.westaway@jetstar.com
The recipient's e-mail address was not found in the recipient's e-mail system. Microsoft Exchange will not try to redeliver this message for you. Please check the e-mail address and try resending this message, or provide the following diagnostic text to your system administrator.

david.may@jetstar.com
The recipient's e-mail address was not found in the recipient's e-mail system. Microsoft Exchange will not try to redeliver this message for you. Please check the e-mail address and try resending this message, or provide the following diagnostic text to your system administrator.

Sent by Microsoft Exchange Server 2007

Diagnostic information for administrators:

Generating server: corp.jetstar.com

Simon.westaway@jetstar.com
#550 5.1.1 RESOLVER.ADR.RecipNotFound; not found ##rfc822;Simon.westaway@jetstar.com

david.may@jetstar.com
#550 5.1.1 RESOLVER.ADR.RecipNotFound; not found ##rfc822;david.may@jetstar.com

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