I have seen comments on the internet relating to this issue (after it happened to me) dating back to 2008. It is now 2011 and nothing has changed. $160 to book luggage for one person return after already securing my flight. Here is how it went down. I went online to a book a flight on Friday and the system would not confirm my booking so I called customer service. Booking the flight was no issue except a problem when it came to an additional credit card charge of $36, apparently mandatory even though if I had booked through the website I could have selected EFT which incurs no fee. After some discussion here I was able to have the fee waived. I specifically asked if I could allocate seats, select meals and opt to check luggage after this date (remembering some of the costs from the website, particularly the $20 checking luggage fee one way). I finalised the booking Friday but have called back Monday to allocate seats and also secure some checked luggage for the return trip SYD - KIX. Upon calling, I was told that now the option to check luggage was not $20 one way, it was $40 one sector - meaning SYD > OOL >KIX was actually $80, and thus $160 return. I asked how it was possible for one of their staff to provide me with misinformation on the Friday and in one business day to now be looking at a quadrupling of the cost?! No satisfactory response and refusal to move on this means I won't book luggage. In response, I am planning to take a laptop bag, in addition to my hand luggage (allowable by Jetstar rules) and fill this with more luggage as the flight attendants won't check the weight! Enjoy flying with Jetstar!
Comments
Umm it's really not
Umm it's really not difficult. When you select a Light fare on the website, there is a pop up which clearly states that should you choose to upgrade to a Jetstaver (including checked baggage) there will be an upgrade fee of $80 per way (international) or $40 per way for domestic. How can you claim not to have known this? I really don't get why people don't just pay the little bit extra to have checked luggage included in the first instance...
Also, clearly they can't accept cash/eftpos/bank deposit/poli over the phone so it is fair enough to charge the credit card fees (which are the same as online credit card fees).
No, the point is that the
No, the point is that the site has purposely built flaw in it which allows jetstar to scam customers like this. Then they wait until the last possible minute to tell you, making it impossible for you to either complain or change.
These are just a few of the many things that made me quit jetstar.
I think the above is
I think the above is referring to issues with Poli, thereby forcing customers to call and pay by credit card. Poli is a crap system which is not entirely the airlines fault. In many ways it is more trouble than it's worth.
The baggage upgrade costs however can not be contested as they are made clear upfront. It's your choice if you choose to not pay that $10/$20 extra per flight at the time of booking only to be stung by a $40/$80 upgrade fee per flight later on.