Our flight from Ballina to Melboure was cancelled as a result of the incoming flight being cancelled due to lack of ticket sales.
The Best Jetstar could offer us was a flight the following day via Sydney with a 4 hour stopover before flying to Melbourne. This was not acceptable to us as we had prior events arranged.
I asked to be flown from the gold coast which is only 1 hour away by car, Jetstar refused and would only offer a refud on the original.
We ourselves were able to book a flight 2 hours later, also with Jetstar (unfortunately) from the Gold coast to Melourne. We are now out of poket $200 each which according to Jetstar is our problem.
Just because you fly a budget airline does not negate the responsibility to provide customer service. Not good Enough Jetstar......
Comments
it certainnly shouldn't
it certainnly shouldn't negate that basic responsibility. as bad as it it was for you, lack of ticket sales might be a good sign. a sign people are starting to boycott this trashy prostitute-in-the-sky airline.
Like is being suggested here
Like is being suggested here often let your federal MP know in writing and copy the Minister for transport. other countries dont allow this to happen unless the airline compensates you. Fight for your right now not with Jetstar but via the legislators. Canclled flighst just happen too much due to "operational requirments" i.e the bottom line. Stuff u as long as we are ok is their motto
Arlo, There are no such
Arlo,
There are no such thing as flight being cancelled due to lack of ticket sales !!!!
what date was this? i think i
what date was this? i think i was on the same flight!
The flight was on the 4th of
The flight was on the 4th of Jan. I have written a letter to Jetstar, aparently you can only complain by letter....what century are we in again...I should forward a copy of said letter to my federal MP.
complain on the jetstar
complain on the jetstar australia facebook page and you will get a response , and the best part more people get to see your post !
It is poor if they wouldn't
It is poor if they wouldn't allow you to reroute out of the Gold Coast. I would have thought that'd be an easy out for them.