Flights cancelled at both ends of the holiday

Yes this happened to us too -we were on that same terrible flight on September 25. Thanks Peter for the great description especially about the famous "list". And now today October 12 we are spending a day in Ho Chi Minh City after our flight home last night (jetstar) was cancelled. We are waiting to see if we get on the one tonight and if it even goes. It is truly appalling and I will tell everyone I know NEVER to fly jetstar. What is qantas's responsibility in all this? We booked through them. They will be both be hearing from us when we get home

Must be an issue with Jetstar and HCMC. Our flight Darwin to HCMC on Mon 11th was cancelled - no explanation provided - and we were rerouted to Singapore. Like Peter, provided with hotel accom which we reached very late due to waiting waiting waiting for our bags an then queueing for a taxi.. No idea what time flight we would be on the next day.
Jetstar seemed to have learnt a little since Peter's flight. On check in the hotel advised that they would give us 1 hours notice of when we needed to be on the bus to the airport. This worked smoothly until we arrived at the airport and none of us (about 30) were booked on the plane. After sometime they sorted that out and we could finally check in. After that all went smoothly to HCMC.
Hoping the return flight experience is better. Jetstar / Qantas get your act together. If you schedule a flight and it is not full enough to fly then don't schedule it. In my mind if you schedule it, let us start our journey, then please follow through.

If I was asked to categorize the word Jetstar, (and I may be asked to do so as I have a qualification in professional writing and editing), I would be tempted to call it a proper noun. After all, it fits the bill nicely. It is capitalised in general use and is used to identify an entity, but based on the action research that was recently forced upon me while travelling on Jetstar I could not pronounce it as a proper noun.

A proper noun is also an identifier that tells you a little something about the subject. So let us break down, (what an ironic choice of words), the meaning of Jetstar.

It is actually a composite word made up of two words, Jet and star. Jet implies, based on context, a plane, in fact a plane that has a jet engine and is capable of travel through the air. Star implies something or someone, and once again I am using the colloquial form of the word, who excels in their field to such an extent that people hold them as an example of excellence.

So if we re-examine the word we find that Jetstar cannot possibly identify with either of these criteria as they have shown themselves to be unable to supply a plane when required and are in no way stars.

Therefore I have no option but to create a new word category for Jetstar. It is neither noun nor verb nor adjective it is, in fact, a “contradiction”. A word which at first glance appears to be a noun but is in fact the opposite of what it appears to be as it in no way gives a true identification of what the word really means.

But have no fear dear reader, I have a solution. All we need to do is rename Jetstar to a more appropriate name and use that name as the noun which identifies Jetstar. And coincidentally I have the perfect name, Ostrich Airlines. Now hear me out before you start to chuckle and believe i am being in some manner derogatory.

The Ostrich looks like it can fly but is actually incapable of flight. This is, as I have mentioned previously, very similar to my experience with Jetstar so I believe it is totally appropriate.

The Ostrich buries its head in the sand and pretends nothing is wrong when there is a problem. Once again this is my experience with Jetstar.

Finally, when the Ostrich buries its head in the sand it leaves its buttocks exposed, leaving it vulnerable for someone to do to it exactly what I plan to do to Jetstar.

That has to be one of the best things I have ever read concerning jetstar.
Thank you Jason Cox

No ony flights to ho Chi Minh. On the evening of Sunday 21st Nov. Several flights were cancelled out of Singapore. My Flight was 3K687 ETD 20:10 Singapore to Kuala Lumpur. I and some hundered or so other checked in and afer a long wait we were boarded at about 31:30. After a further delay we were told to disembark. All of us were made to wait in the boarding area not knowing what was happening. Finally at 00:15 we were informed that the our Jet Star Flight had been cancelled! We were told to wait further for an anoucement. Some of the Pasengers had non refundable connecting flights in Kuala Lumpur on to London and they were becoming histerical especilly one mother traveling alone with 3 Children. After some time we were told we had to go back outside through immigration (passports stamped again) and to go to the check counter for where flights and arrangements would be made. On arrival at the Check in counter there was no staff from Jetstar! The contract check personell knew nothing about the canbcellations and did not care simply ingnoring the gathering crowd saying we had to wait for a Jet Star staff to turn up. It was not their responsibilty. Everone became more and more worried when the passengers from a Jet Star flight to Jaklata also turned up at the check in counter with the same story. They had been told their flight had also been canbcelled without explaination. No one knew what was happening, no one was authoruised to orgaise hotels of trasfers to otehr flights. On trying to book the next flight out we were informed that all flights were full and for first avail;abe seats were on Thursday. I had meetings in KL on Monday so having exhaused attempts to get another flight with any airline and with no sign of an answere from Jet Star at 02.30 in the morning I finally hired a car from Avis and drove up to Kuala Lumpur 5 Hours drive arriving in KL at 06.30am. To date I have still not had any advise from them on the status. My first and last flight on Jet Star!

we are still waiting for reimbursement of our expenses incurred by the delays described in the first post to this thread (the Vietnam debacle). How can anyone think this is a respectable way to run a company?!

We also are waiting for our meal expenses to be reimbursed as promised on a document we were given.

Posted the receipts as requested to the PO Box stated but they have no record of receiving them. Then faxed a copy of the receipts - again no communication. Now no choice but to see if Office of Fair Trading can help.

Is anybody else having the same problem in being reimbursed as above ?

Yesterday arrived to catch our 11.00 am flight to Melbourne from Sydney returning later on the day with Jetstar. Oh NO flight delayed three hours and we were told that there were no seats on other flights at all till the evening, nothing more they could do, We asked about Qantas flights but we were told no, Qantas was not part of Jetstar affiliated but not to be changing flights, seats etc..., They then suggested we use the Internet to try Virgin, no further help given at all, we managed to get flights leaving same time but obviously more expensive, took them, Jetslack said they will re imburse money within for our flight within 14 days, next our return flight had to be rescheduled till 8 pm two hours later than origionally to allow us to complete our business but this cost us an extra 150 dollars, that is bad business indeed. Anyhow, no choice for us so we paid up the 150 dollars via credit card..Got to the airport for the 8.00 pm flight but guess what...cancelled!!!!!!! then we found out they had transferred us onto Qantas an hour later.... honestly this is so unjust for hard working young couple who could not afford the prices involved let alone the time and inconvience. Is there any recourse here????