Jetstar are Heartless uncompassionate unempathetic robots

Prior to the below email,
I spent hours on hold numerous times to try and discuss a refund, i was polite at all times and understanding of their lack of english ,

They simply do not understand the meaning of Customer Service, and their Compassion Team are anything but .
They run around in circles and blatenly lie about their contact information, My advice for people is pay the extra $20 dollars and pick another airline , Jetstar are the worst Company i have ever dealt with EVER.

My company have now discarded their services, and i would also encourage others to avoid the headaches.

Watch out for the Cmpbell Live Interview comming up , im going to bring this to the attention of the world stage and push it through all avenues of the media in order to help them lift their game and service levels.

Read the below,

They did and still wouild'nt accepth the Earthquake as being a reason not to leave my kids behind and go on holiday.

wheres the compassion Jetstar???

From: ***********
Sent: Friday, 11 March 2011 11:08 a.m.
To: Jetstar
Subject: Jetstar Compassion Team

fax to
0061392777907

Sent: Monday, 7 March 2011 9:48 p.m.
To: Jetstar Airways
Subject: Compassion for the victims of the Christchurch earthquake
Flight Booking Reference Number : I8KUTW
Dear Jetstar Team,

You may not be aware but the City I live in has just experienced our Country’s worst natural disaster ever in recorded history.
I am a survivor of the Christchurch earthquake, and I wish I could say the same of some of the others, but alas this disaster has killed hundreds and injured thousands of my fellow Cantabrians.
My 3 children are experiencing night terrors, we have lost our home and all our possessions, I have lost my job and my wife has lost her business, we have nothing, and cannot leave our children in this dire time of need.

We beg for you in this time of crisis to show some compassion and empathy and enable us to refund our tickets so that we can feed and clothe our children in amidst of all this craziness death and destruction, we rely on your company to help us see our way out of this very dark place that we call home and shine down some compassion and empathy. I know you could never even begin to understand or comprehend the amount of devastation and disruption this has caused our children and ourselves in our everyday lives

The tickets we need refunded are only Mr ******** and Mrs *********, unfortunately we cannot accept the offer of Flights from your company within the next 2 years as we don’t know if we will still be alive, or have jobs or have anywhere to live.

I called your contact centre a week ago on the 3rd of March to talk to them about this and they told me someone would contact me within 5 days to confirm the payments would be reversed back to the credit card from which they we’re taken from.

I have also attached a copy of our Jetstar Itinerary with all our information and flight details on it.
I will give you now a further 5 days to respond before a copy of this will also be sent to :

The New Zealand Herald
The Christchurch Press
The Dominion
The Christchurch Star
The New Zealand Weekender

Sincerely

****************

P.S
I was also astounded when the Team Leader told me that your company didn’t use email, in this day and age i thought even 3rd world country’s like yours would have access to such a primitive method of communication.