Jetstar Bungles again on communication

Barley hours into the Bali ash incident Jetstar has again come under criticism for its failure eto communicate with passengers their position. Todays SMH web site is carrying the story. Passengers are complaining of no answers to their phone calls ans the lucky ones who get an answer are told we have no information. More than 2000 passengers are affected. I'd love to see them get a hold of this web address. One stranded passenger is a brand management expert who had at times heard of the way Jetstar handles things but could not really believe until now he has had first hand experience. he commented that they didn't seem interested in the passenger or in anyway reassuring them. Many who contribute to these pages well know what he means.