Following on from the previous post, my daughter was meant to fly on the 9.45 Syd to Sunshine Coast today. She was flying back from the UK. Got an SMS about 5pm on the 19th. Options provided by staff member: Move to 7.30am (which was useless as my daughter needed to get from the international terminal in less then 30min), or 1740 which meant sitting in the airport for several hours. Other option was a refund which would mean buying another airline ticket at short notice (expensive).
Asked whether she could be put on Qantas - no was the reply by the rather unhelpful staff member. Asked whether I could talk to her manager - only to be told definite NO.
Beggers belief that the airline can sell themselves as the low cost airline of choice while their customer service sucks.
Will forward complaint to Jetstar management for what its worth.
Jetstar Cancellation - lack of information
Domestic
Australia-Sydney
Australia-Sunshine Coast
Comments
Following on again - we had
Following on again - we had booked a flight on the new lauch leg from Auckland to Malaysia. I logged on to my booking coincidentally and discovered that our flight was cancelled with options 3 days either side or refund 3 weeks before we were flying! I was travelling alone with 3 year old and all accom booked but the customer care has been shoddy. Surely they can't take your money as collateral and cancel flights 3 weeks out because their numbers aren't good enough? The consequences for us are extensive. I think its so cruel when people work so hard to book flights 5 months in advance to get to a place on time - I understand delays but these commercially driven cancellations are completely heartless.