Thought i'd contribute after reading some of the threads that people have wrote. So far, its usually about the same things like:
1. Cancelled flight
Instead of being pissed off, remember one thing, your on a budget airline, shit breaks down, sucks but what can you do, i'd rather get in a plane knowing it's going to take off safely right? "oh okay screw it lets all crash", i'm kidding but my point is this shit can't be helped when it comes to things like that.
Delays can really screw up plans, so can train delays, car traffic and cattle crossing. I'm sure theres a reason behind it, though when you ask the customer service agent they never seem to know... Quite annoying for me aswell though! I was stuck at Tullarmarine airport going to Sunshine Coast and we were waiting from 6am and flew out around 1 or 2 pm, plane was getting repaired, in that situation what can you do? go tell the engineer to hurry up i suppose, or get angry since the customer service staff planned all this from the beginning of the day, evil customer service! :)
I also flew with Tiger, was stuck (managed to get sleep tho) in this airplane for about 1.5 hours since they couldn't fix the AC onboard (wow budget airline), then when i came to realisation i was thinking to myself, "shit i should of went with something better".
Biggest misconception right here, "everyone should blame Jetstar (regardless of the plane they took)". I've heard numerous stories from people traveling on other airlines and having there baggage lost as well. This happend to my friends who have taken SG, VIRGIN, QANTAS. I'm sure even the other airline companies have lost passengers luggages. It's probably one of the most shitest things that could happen to someone on holiday, be pissed, be pissed, but remember the customer service center had no idea about your luggage missing or who you are for that matter, so just approach them when you can be civil to talk and i'm sure they will do there best to help you - if they actually know what customer service is.
From what my understanding is Jetstar is a low cost budget airline (not so cheap these days tho at that) and i'm sure everyone who has ever booked with this company knows this from the beginning. The more JetStar get expensive it makes me think that the more complaints role in... meaning JetStar need more staff - hey what do you know prices go up...
I personally don't see what the problem is? you get what you pay for, do you not? People buy things sometimes knowing it will break in 6 months - and i know this from experience. When things seemed fucked up at JetStar... look at what your buying first, and accept the consequences, if you don't like it then don't fly or instead upgrade to a Jet Flex or get some bloody insurance if your not down to gamble and spend choosing extra addons.
Now this leads me to why the hell i'm writing this again, I really cant be bother going into full details but in short; booked a ticket using price beat, sales guy did it wrong, time booked was incorrect, policy ensures you can not get money back (oo kinda like gambling no?) - (this should explicitly be mentioned though so everyone knows), anyway I ended up getting my flight time changed at no extra charge, how the hell did i do that? it goes completely out of whack against JetStar policies, I just spoke to the assistant as I would have like to been spoken too - with some kind of mutual respect, Anyway i posted this as well to say thanks for that one!
I work in retail, if anyone has worked in retail, can you really be fucked serving and helping the angry guy in the store? I know i wouldn't, there the ones i'll probably least help - but hey thats my opinion.
I for one, will without a doubt give my 100% to customer service to a customer who genuinely needed it ie. not yelling at your face demanding things - they need help with some anger therapy tho. Not saying that i wont help you, i just wouldn't go the extra step for ya thats all ie. replacement? :P. I hope other people who have worked in a customer service environment understand this or what i'm talkin' about.
I should start making "dontbuy".com websites next!
Thats it from me, life is good! :)