Flying into Christchurch this morning, with the intention of helping friends and family with the earthquake recovery. Colleagues from monash university donated a AUD$400 worth of gloves, shovels, and face masks to donate to the volunteer army. We phoned up jetstar several times, on several different occasions, speaking to different people, each time with the same result: if we want to take the equipment with us, we have to pay the excess baggage. After getting the same response from qantas, i gave up and paid the 80 dollars extra to take the equipment with us. After nearly missing the flight due to the 1 hour wait at the check-in desk, the flight was then delayed for 1.5 hours, without explanation. After all of this, they lost the luggage, including the majority of the donated equipment, with no more explanation, other than 'this has been happening quite often, you might get it tomorrow'.