I purchased a return ticket (6 months ago) to the Gold Coast of $180 for a specific event in Feb 2011. That event was canceled recently. So, I decided to change my ticket dates and visit some family and friends in Brisbane, in April, instead.
Stupidly, I didn't take note of the change fees before submitting the date changes online. The cost to change my ticket was $165!!!! It would've made more sense to just simply buy another ticket to BRISBANE outright, and just go to the Gold Coast for a little holiday on the original ticket, since it was only a few days.
So, I quickly rang Jetstar to see if they would reverse/cancel the changes I made online, as the money on my credit card was merely on hold and had not yet been withdrawn. A simple YES OR NO would've sufficed. But NOOOOOOOOOOOOOO...
This imbecile changed my ticket AGAIN back to its original date in Feb and told me that I would have to pay the fare difference (which I'd already done for the April dates) but that she could waive the change fee!!!!
After attempting to explain the reason of my call in about 15 different ways (as if talking to an 8yr old) she replied, "well we can't give you a refund because it's against our policy but I won't charge you for the changes I've made".
At this point I didn't know whether to laugh or rock back n forth in a catatonic state (or both). So I simply said, "pretend I didn't call and undo everything you have just done in the last 35 MINUTES you've kept me on the phone!!!!!! Her final words were, "well I haven't confirmed the changes yet mam".
I was left speechless. I was so overwhelmed, I couldn't even yell at her....I just hung up!
JETSTAR'S CHANGE POLICIES SUCK! $80 CHANGE FEE! PLEASE! JETSTAR SUCKS! AND I WILL NEVER FLY WITH THEM EVER AGAIN.
Their change fee is bogus!
Jetstar Operator..."sure, we'll change your ticket dates. That will cost you the price of a whole new ticket"
Customer..."but Virgin are cheaper that your standard ticket prices and they're not a bunch of morons"
Jetstar Operator..."Haha sucked in"
THANK GOD FOR FACEBOOK! REVENGE IS SWEET!