Jetstar WILL NOT FOLLOW UP on ANY case about customer complaints says operator

I would love to know who you spoke to because on the phone because:

1) Credit cards are processed over the phone all day every day
2) Complaints ARE received over the phone and passed on to the complaints department to call you back
3) Written letters are accepted as well as written feedback submitted on the website.
4) There are follow ups with customers whether it be by letter or phone call.

Regarding Jetflex:
1) Jetflex tickets come in two classes. If the cheaper class is sold out (ie. if the plane is close to full) then theres the chance fare difference will apply to upgrade to the higher class. In most cases, especially on a not so full flight, theres nothing to pay.
2) The staff on the phone were wrong. Yes, Jetflex CAN have exit rows or upfront seating at no charge.

If I were you, I would submit these issues on the feedback form on the website under contact us.

Hi i don;t want to sound rude or such sweet all.
But seriously i want you like any other people to just think for a moment the following:

1 Dont buy a airline ticket if you are not 100% sure of the actual time and date (if its not 100% then you should defently not buy a ticket to beging with) Because it leads to problemetic with the airline and yourself. Play smart dont be an idiot.

2: Dont change things around ont he very last minute just because you must change dates around or something. Dont do that because your only coursing the airline the worse case senario and it will mainly be your FAULT and not the airline for the course of the change.

3: like ive said before Choose the correct payment ticket price. JETSAVER or higher. Read the rules within. Dont mess with jetstar course if you do they will mess with you by not helping you nor change nor get the money back

Jetstar is not s exchange bank where you shove money down thier throats and shortly change things or get your worse of cash back in your fat ass pocket.

Sorry but why would you want to do such thing the worse case senario?
What is WRONG with todays people ?

Too many free handouts ? thats whats wrong with this country... too many handouts and all your after and the poor and wealfare carbage wanting the money back. Wake up to your self.

I know this may be strong language but There are not many SMART people out there at all... Some people are so stupid they end up going to the airport late right on the exact time when the plane leaves.

Sandra whilst I side with you on "some" things, you need to learn how to communicate better. You ramble on with the same stuff over and over.

The whole point to a Jetflex is to have the flexibility to change right up until the end of the day of your departure (even after the flight has left). So Jetstar obviously recognises that people circumstances change between booking and flying. Don't try and tell me you've never booked a trip or a weekend away and at the last minute something else came up ie. someone died, got sick, a friend needed you, you forgot you had other plans etc etc.

To anyonymouse

Well i never fly or have fly with jetstar. Im going to but if there is rules where you can change dates around and time around depending on the option you have choose to pay either its JETSAVER option then i gues thats to do with jetstar where u have to speak to them i suppose. If they didnt let you do that then maybe just maybe you are simply doing something wrong.

Maybe you have change it 2 or 3 times and you have no idea what you want to do anymore. I think your only alloud to change things One time not multible times and end up going in circles.

I dont no.. But im sure jetstar like this would be aware of the situation by many other people with many similarity same drama correct ? there for they would be working on that to make the trip airline the best.

After all the majority of the issues course about jetstar is mainly what im reading to this website just people heading OVERSEAS and comming from OVERSEAS issues with jetstar
And the second one has to be mainly the DOMESTIC issues with jetstar that has to do with people changeing thier minds up by wanting to change the date and or time slot.

These are the 2 major issues.. Seriously i first think the second part about the Domestic issues is as bad and rediculours as they come. All i can say are passangers are the clowns they have no idea what they want to do and change and remove this and that time slot from your ticket. Thats just rediculours seriously.... I mean like i said why buy a ticket when you KNEW that you MIGHT posibility change something and you KNEW you would end up doing it with RISH anyways..

Dont get me wrong aboutt he must change this and that time slot because your wedding is late or because one is having a baby or such heart attack.. seriously if the rules say you can change things then you can

But i am guesing you can't really do all this on the very last day before travel the following day. Because thats like very little giving notice to jetstar of your change...... its not like you would change it 5 weeks before you travel. But you dont do it on the last minute before your propose travel.

Aniways im really am so tired about this issues from people I mean like i said major issues is to do with Inernational JETSTAR issues with passangers and the 2second one is the rediculours issues and argument about passangers on DOMESTIC with jetstar ah they need and must change something ...

See what i mean?

I when i buy online ticket i know it is alittle hard to tell either something MIGHT happen on the day either i have to end up cancel it and move it to a different date or time.. But seriously i keep it to the date given regardless after all you only life ones and dont make it horribly like a twilight circle if you know what i mean..

But if its just domestic.. and you MUST need to change something right on the last minute you going to understand that anything most likely under 24hours before your propose flight will not give you any credited back given. Because the system takes time to get things sorted out aniways... Well if someone in the family died or a heart attack or something... then just cancel the flight. Dont worry its only a cheap flight depends how much you have spend..

But aniways what can you do about it... Sometimes different airlines are more restrict and restrictions then other airlines.

Jetstar makes sure they are as powerful as they come to protect the passanger regardless and just to be one of the smarted airline around not only just letting everyone change everything at the same time otherwise the airline ends up loosing thier own money.

Its like this
You come to my shoe shop where i repair the old shoes and gumshoes.. dont call me and say sorry i want my shoe back dont fix it because i cant afford it. How would i be reacting to this ? i would be frustration anger against you on the phone because i would simply keep on loosing money BECAUSE OF YOU. Pro......... throw the shoe against you if u new what i mean...........

So it is the same thing with jetstar think about it in that terms if you know what i mean.

In response to:
>> would love to know who you spoke to because on the phone because:
>>1) Credit cards are processed over the phone all day every day
Only phone# 007 80361691 processes credit cards. (Australian sounding lady)
The Jakarta office DOES NOT process credit cards over phone: TEL# 62 25556366 Prudential towers

2) Complaints ARE received over the phone and passed on to the complaints department to call you back
>> Singapore hotline : Spoke to ANN - She is the operator on the phone. tel # 800 6161 977
>> She told me her job is reservation only but she will NOTE my complaints . However there is NO WAY TO FOLLOWUP
>>She said the official feedback is via WRITTEN LETTER ONLY ++ NO FOLLOWUP
>> ASK HERE what she told me, I apologized to her for getting angry over the phone. My anger was not directed at her
>> only at the companies horrifying customer feedback policy (what she told me)
>> feedback form DOES NOT ALLOW VF ### flight numbers only JQ, BK ,3L

3) Written letters are accepted as well as written feedback submitted on the website.
4) There are follow ups with customers whether it be by letter or phone call.
## Its about time Jetstar have consistency - Just simply give EVERY STAFF a NEW CANNED letter like the CANNED letter given to ANN to read to customers that there WILL BE NO FOLLOWUP
##

Regarding Jetflex:
>>1) Jetflex tickets come in two classes. If the cheaper class is sold out (ie. if the plane is close to full) then theres the chance >>fare difference will apply to upgrade to the higher class. In most cases, especially on a not so full flight, theres nothing to pay.
## BS!! Who do I call when I get a fare hike? Every Jetstar hot line told me there is a difference in charges because each flight cost is higher - thats the reason!! I have my receipt to prove it.
## There is no effort made by JETSTAR to ensure consistency across all its staff.
##

2) The staff on the phone were wrong. Yes, Jetflex CAN have exit rows or upfront seating at no charge.
## Your ground staff was WRONG TOO!! They said NO!! Of couse as long as I have 2 arms and I am strong enough
##

If I were you, I would submit these issues on the feedback form on the website under contact us.

## during the time of my encounter Feb 28-March 4, the feedback form also CRASHED when submitted.
## Since there is no VF selectable on the form, I just entered something else to see what would happen.
##

I submitted to this site because, I am sure JETSTAR STAFF is reading , since I was given the merry go round.

Its a common occurance for World Wide companies to ecounter this whilst they are growing. Basically Jetstar's Customer care manager is NOT doing their job of having consistency across the world leading to a big mess like this.

Eagleeye

one word for jetstar....

FUCK JETSTAR !!!!!!!

don't waste your time with jetstar. think carefully before buy ticket !!!!!!

I wrote a letter of complaint to Jetstar explaining how there was a fault in their website design - making it impossible for me to pay for a ticket.
I was emailed a case number Q8UN5T and told it would be a MINIMUM of 15 working days before i received a response. 15 working days would be 3+ weeks.

Jetstar kept that 3+ weeks commitment as it was about 2 months before I eventually got a phone call. The girl promised that I'd be contacted when the problem was rectified.. that was over 6 months ago. Of course I've heard nothing. The website fault probably still exists - but I don't care so much as I don't book Jetstar anymore.

I suggest you don't fly Jetstar and don't bother complaining- they are only interested in getting your money and seem quite disinterested in offering a quality service, even for a Budget airline.