I was supposed to fly out to Bali for a week yesterday afternoon. I'd booked and paid in advance for a business class ticket, return from Sydney to Bali. I did my web checkin at around 11am, no notification that the flight would be cancelled. I got to the airport, just over two hours before my flight, took my place in the business class queue, and was then asked to come forward. On the way to the counter, the staff member asked me where I was going. I said Bali, and she said, oh, the flight has been cancelled due to "engineering issues". I was told to stand and wait at the service counter.
I stood and waited for about 10 minutes, only to be told that I could fly out in 24 hours time, or I could try my luck at the Flight Centre at the airport. Unbelievable!. I said, that wasn't really good enough. I was expected in Bali that evening. I'd booked and paid for my hotel, booked and paid for my driver at the other end and was supposed to meet a friend at the airport. But, they weren't interested.
I wandered over to the flight centre and after waiting for almost 20 minutes, was given an option of flying one way with Virgin that evening for the cost of $2100. I said, I wasn't going to pay for a one way ticket, unless I could be guaranteed that I could get a partial refund for my ticket with Jetstar. The return ticket was going to be $3600, a price I just couldn't afford.
So, off to Jetstar I marched to ask for a refund. I don't think it was an engineering issue at all. I think, because there was a problem with the train network in Sydney, the staff couldn't get to the airport on time. Now I'm out of pocket $2000 and because travel insurance doesn't cover engineering issues under cancellation cover, I won't get anything back for the expenses I've incurred. My hotel is non refundable and I'm going to be left chasing up a refund with what must be Australia's worst airline, if not the worst airline in the world.
Thank you Jetstar for ruining my holiday.