LEFT HIGH AND DRY AGAIN!

This is the first and last time we are ever going to fly with Jetstar, or Jetass you might say.

We arrived from Cairns into Darwin with a connecting flight to Singapore. The flight departs at 1820 hrs and we board the aircraft at 1750 hrs. At 1820 hrs, we were told to hang around on the tarmac while some paper work needs to be filed. We waited like we should all do. And out came a curve ball from nowhere - we regret to inform you that due to a lack of service crew, the flight is cancelled. *&^%%$#$@#@! Freaking hell! Why did they only realise its an issue when we are on the tarmac ready for take off? Don't they have standby crew like all international airlines have? Is this the real reason or a cover up for technical and engine issues in the midst of the Qantas fallout?

We are totally pissed that noice was given without warning. They had to huddle us back into the departure hall and arranged for one night's stay in Darwin. The nightmare did not end there! We were told we are guaranteed a seat the next day on the 1610 hrs flight but there was no boarding pass to show proof. They are just trying to get rid of us from their faces but making up lies. We checked with the airport duty manager the next morning and guess what, there are no Jetass ground staff available till 1330 hrs when the first flight lands in Darwin. That means, there is no one to even confirm we have a flight home that day. Word got around and everyone started queueing from 10 am onwards for a freaking 4 pm flight. It just gets better. They put half of passengers on the 4 pm flight and another half on the 6 pm flight, without considering some of us have missed international connections and need to leave right away. They had to process each passenger to sort this out and MANUALLY transfer passengers between these two flights via ONE mobile phone that they share to call the freaking ground crew who happen to man the passenger list for the flights. Each passenger, especially those who have internaitonal connections, spent up to minimum 30 mins just to sort throught the bloody mess. There are folks out there who can't even check their backs all the way home to Manchaster because Jetass can't see the entire itinerary in the system. Isn't Jetass owned by Qantas????

All this while, there were no announcements, no apologies, NOTHING. We had to scramble for information and figure out what's going on by asking around and making sure everyone is told the same story.

We are never ever again, going to fly with Jetass and you can be sure an unhappy customer will tell 100 others.