Suvarnabhumi (BKK) Immigration was so long and tedious it caused me to be late for checking into the Boarding gate. I reached there on time & but the ground handlers have already locked the gate in the front, preventing me from going into the aircraft.
they claimed that I was late but I tried to explain that I ran from the Immigrations to the C1 boarding Gate, they didn't have the heart to let me in & said that I was too late but the aircraft was still parked there.
I complained to the immigrations and told them too long queues & X-ray checks were too long.... I tried to ask people for help & tried to get assistance but no one helped!!
Also, I think that the captain & crew didn't have the decency to wait even 1 minute longer to allow me to board...
This is ultimately atrocious & I never, in my whole 35 years of flying have anything like this happened to me.
I practically RAN & flew as fast I could to the gate... and you already know that BKK airport is super huge & ineffiicient...
How could you allow your staff to ill treat a loyal and frequent flyer like me???
I have been supporting your airline for years & this is the first time I'm writing in a HUGE complaint.