My partner & our 2 children arrived at Brisbane airport 30 mins before the bookings closed for their flight. She waited 20 minutes in the standard 50 people cue before she handed her ticket to the Jetstar employee. Without entering the ticket he turned to the women next to him & spent 2 mins complaining to her about his shift roster. He then entered the ticket & said to my partner that she had to go to the other counter as her flight was being checked in here. She moved to the other counter & again handed her ticket to a Jetstar women who started to enter her detail but was interrupted by another Jetstar employee. They spoke for about 4-5 minutes the women returned to enter the ticket however stopped & said to my partner that her flight had now closed. My partner stated that she had handed the ticket to her well before the flight closed however the women just keep repeating to everything my partner said "that's not Jetstar's problem", she was forced to pay $120 to book another flight. Never ever again will we have anything to do with Jetstar
Comments
Sounds like you weren't there
Sounds like you weren't there which makes it all hearsay...
Not saying it couldn't happen, but I doubt it.
So John (comment above) you
So John (comment above) you think this person is making it all up -- yeah right -- what makes this unlikely to be heresay is the number of similar stories regarding inappropriate, unprofessional behaviour by Jetstar staff -- I have been on a Jetstar flight where the cabin crew congregated down the back of the flight and 'bitched' the entire time about their 'rosters' 'work conditions' 'other staff' and 'jetstar' generally, while ignoring the impact of this on passengers seated nearby and while not providing customer service.
@ John - I've stood in a
@ John - I've stood in a Jetstar queue at Sydney airport on a domestic flight for over an hour (I don't fly with them anymore either).. at least offer some fact or credible reason why you think they're incorrect- your opinion on the matter carries no weight - after all Dean Wilson was there and you weren't so you can't possibly know anything.. correct?
@Phil - if you read Deans
@Phil - if you read Deans post accurately he never states he was there. He said "my partner and our 2 children arrived".
The reason I don't believe everything Dean says is because I work in the industry (another carrier) and have friends at Jetstar ground staff. I know they always do final calls for flights and don't turn someone away if they know they are there before the 30 min cut off.
Like I said I'm not disputing it couldn't happen on rare occasions, but as I believe Dean wasn't there, I don't believe everything his partner told him (her side of the story only - there are always 2 sides).
@ John - I did read Dean's
@ John - I did read Dean's post and personally I take it on face value. And as you work in the industry surely you've seen the relatively short lines on all the other carriers and the snaking long ones at Jetstar check-in. Do you think these people make this stuff up? Do they get money or a free toaster for doing so?
Their flights are cheap,
Their flights are cheap, that's why their lines are longer. I personally get to the airport 2 hours before my flight takes off. More often than not I've got spare time to have a snack and stack up on reading material. I have never missed a flight, even with the occasional long check in. The service isn't brilliant, but I buy the sale fares and understand I'm getting what I pay for.
Phil, I'm just wondering....
Phil, I'm just wondering.... if you don't fly with Jetstar anymore, why are you on this site?
Well Rosalina - if you do fly
Well Rosalina - if you do fly with them- ask yourself why are you on this site? FYI the site links with facebook- so various complains spin past.. so it's too easy to get involved.. actually I try to have less to do with this site as there's nothing really in it for me. Actually I was a regular Jetstar customer, I've bought hundreds of seats on Jetstar flights. About 18 months ago I bought tickets on the website - in Vietnam there's an option to pay for the tickets at the Post Office rather than use your credit card. I stupidly chose that option, the problem was also that I chose to display the price in USD$ (which is also an option offered on the JS website).. of course when I went to pay for the tickets the Vn Post office couldn't accept payment because they don't accept USD$- they had no number for Jetstar and there was nothing they could do. We were flying with jetstar the next day so I went to the JS counter at Danang airport- the girl told me that I could pay at the counter but there'd be a US$24 fee for paying cash. (In a country where the average salary is $100 a month).. I tried to explain that the website was faulty and she should talk to her manager but she refused to do anything.. in the end she said "stand here all day and nothing will happen - pay more money and something will happen".. as I'm an Australian and at the time was somewhat proud of the flying Kangaroo and its subsidiaries I wrote a letter to bruce Buchanan explaining the fault in the design with the website and the ignorant treatment i received at the airport.. I thought someone at jetstar would care- but instead I received an email with a reference number advising that my complaint would take a minimum of 15 working days (3+ weeks).. after about 4 weeks and no response I wrote another letter to Mr Buchanan.. eventually I got a call about 6 or so weeks later, the person listened to the problem and advised she'd call back after speaking with marketing about the website design flaw.. of course I never ever received any further calls. I still had a remaining flight booked with Jetstar.. at Saigon checkin the girl insisted on weighing my bags even though I had only 1 carry on.. it ended up it was 3 Kg over (so she wanted to charge me)... I took a jacket out of the bag and put it on making the bag 1 kg over so that seemed to pass the inspection.. on the way back I experienced the 1+ hour checkin at Sydney airport.. I've also had them cancel flights last minute making me buy alternate tickets with other airlines at the last minute expensive price.. all of these experiences have caused me to believe that all Jetstar cares about is profit.. that they are a cheap and nasty airline and my time and the costs involved with disrupted travel simply isn't worth the price of their cheap tickets.. which aren't always so cheap anyhow.. sorry for the long diatribe but basically my experiences with Jetstar has given me the opinion that they are a crap airline- and it also makes me ashamed as an Australian.. try flying Air Asia.. they are a really good budget airline..
Let me make 5 points to you
Let me make 5 points to you John although I'm reluctant to feed the trolls.
1/ I was there, I dropped my partner at the 5 minute drop off zone, helped my partner carry their bags to the checking line (as we have 2 young children carrying 2 children and bags is quite difficult) and then went and parked our car in the short term car park which if you know Brisbane airport is miles away. I then retuned to the check in and sat on a chair next to the check-in counter. from this position I was in clear view of my partner and the check in desk for the whole duration.
2/ Whether or not I was there or not I have known my partner 12 years and I have never been able to question her integrity, and as you have no idea who she is neither can you. If you knew the government department she worked for and the position she holds your heresay comment would be disrespectful at best. The reason I did not mention myself in the complaint is that I was not flying I only drove them there and to see them off.
3/ If your not saying it couldn't happen why are you posting on this complaint, based on not knowing any of the people or facts then you are only guessing and trolling.
4/ Based on what evidence do you doubt it.
5/ I spoke with one of my client's who works for Jetstar in the customer relation department. After telling me that this situation happens on a regular basis he suggested that if anyone is in the same situation they should also obtain a copy of the security footage from BAC. He also which brings me to me first comment in regards to feeding the troll, stated to me that jetstar monitor this site and post comments here to dispute claims daily. A simple view of the reply s and profiles posted on this site will quickly establish who the jetstar staff are. I never knew this site existed until a Jetstar employee told me to post here. I have now read a handful of post and have noticed the following
a/ In everyone's complaint, and there is a lot, John Berg has commented on he has posted a negative reply in regards to the complainer
b/ John Berg always defends jetstar and usually by stating that virgin etc are either no better or worse
c/ John Berg stated he works in the airline industry
Do your own math. Troll or Jetstar employee. One or the other or one in the same