Mr Huang

Submitted by Zhibin Huang on Thu, 04/08/2016 - 16:07

We flew from Sydney of Australia to Honolulu yesterday 8/1/2016 , airliner is Jetstar, Flight number JQ3.

we (3 people) were treated unfairly by airline luggage checkin.
We had 3 luggages checked in at the counter. weight is average 10kg/ bag
We were charged AU$160, total $480 ( equal to US$364 ). We were told the gate was closed soon and did not have time to reject. We were not advised to carry-on by hand to avoid this charge( we should carry on by hand). We were not told to charge $160/per bag when we purchased airline ticket.

How can we complain ? we bought airline ticket using credit card, but paid charge of AU$480 using cash. Thanks

they can charge. but rate is too high and did not let us know when we bought tickets.

International

Australia-Sydney

United States-Honolulu

Comments

my family was fleeced without

Submitted by Zhibin Huang on Thu, 04/08/2016 - 16:09

my family was fleeced without time to even respond and need to go for boarding.

It does tell you on the

Submitted by Jonathan Germann on Thu, 04/08/2016 - 19:37

It does tell you on the website, during the booking process:

"Strict limits apply to carry-on baggage and charges will apply for excess or oversized carry-on baggage. Plus, adding checked baggage after booking costs a lot more."

It did not say $160/bag.

Submitted by Zhibin Huang on Fri, 05/08/2016 - 14:45

It did not say $160/bag.