We flew from Sydney of Australia to Honolulu yesterday 8/1/2016 , airliner is Jetstar, Flight number JQ3.
we (3 people) were treated unfairly by airline luggage checkin.
We had 3 luggages checked in at the counter. weight is average 10kg/ bag
We were charged AU$160, total $480 ( equal to US$364 ). We were told the gate was closed soon and did not have time to reject. We were not advised to carry-on by hand to avoid this charge( we should carry on by hand). We were not told to charge $160/per bag when we purchased airline ticket.
How can we complain ? we bought airline ticket using credit card, but paid charge of AU$480 using cash. Thanks
they can charge. but rate is too high and did not let us know when we bought tickets.