Took a JQ Shitstar flight from Sydney - Fiji and arrived at the terminal 1 hour before flight departure time got on the flight. On the way back from Fiji - Sydney, we arrived a bit more than 2 hours before the flight departure time. We had checked in online before hand the day before. Got to the gate and it was closed. Apparently they had already checked 'everyone' on and closed the passenger manifest and didn't want to open the doors at the terminal and let us on the plane (EVEN THOUGH the plane was not going to take off for another 2 hours...maybe 3 hours given that there are always delays on Shitstar). Another family of 3 was in our situation and denied entry. The father of that family had a heated conversation with one of the supervisors. Long story short, we had to pay AU$500 to board a Fiji Airways flight (economy class) back to Sydney...and I can tell you this - FRIENDLY & FAST CUSTOMER SERVICE, COMPLIMENTARY DRINKS (as many soft drinks and alcoholic beverages as you wanted), DINNER, SOFTER & BIGGER SEATS WITH RADIO, AN OVER HEAD MOVIE, 2 TOILETS, BLANKETS & PILLOWS, HEADPHONES ect. the list goes on and all this is what jetstar lacked...im not even sure why Jetstar is so appallingly bad.
Let me get this perfectly clear cut:
I am never catching a Jetstar flight again. I will strive to persuade friends and relatives not to do business with Jetstar. I hope Jetstar is bought by a larger foreign airline and improved...if not I hope Jetstar burns to the ground and its ashes are used to fill a kitty litter box for an obese cat with AIDS and diarrhea.
Comments
Bottom line -----mate you
Bottom line -----mate you must have arrived at the gate late. Your story does not ring true - everyone already boarded - yet the plane wasn't going to take off for 2 hours? Really?............200 people get on - you don't. If you can't read your boarding pass and arrive before boarding closes - how is that Jetstar (or any other airlines) fault?
As far as drinks etc. You can pay for those if you want. So you paid $500 for a flight that Jetstar do for $250. If you had of purchased 40 beers on Jetstar ...you would still be ahead. Fiji airlines is 46% owned by Qantas.
Bring on Jetstar go bust.
Bring on Jetstar go bust. Worst airline ever!!
Airline Customer
Airline Customer Advocate -
1800 813 129
On February, 10, 2014 I flew
On February, 10, 2014 I flew from Denpasar to Sydney with Jetstar, flight JQ38. When I arrived at Sydney airport at the Luggage Carousel I found out that my bag was lost. I filled a Property Irregularity Report (PIR) with Russel, staff member of Aero Care. This is the company that looks after lost luggage for some airlines, including Jetstar. Russel advised me that Jetstar would contact me and deliver my bag at my residential address. He also provided the number 1800 687 374 for me to track down information about my bag. However Russel did not mention that I had the right to get $40.00 AUD straight away from Jetstar for emergency expenses. I found out about the $40 reading at home.
From that morning the nightmare started. I tried to call the number above and could never get through. They had a recorded message saying they were experiencing higher than usual volume of call. When I finally got through I discovered that the luggage customer service was based in Philippines and they had no idea about what happened to my bag or what to tell me. They said they were going to find out and call me back; but they never called. Then I would call them again. One lady said told me that my bag wasn't in Denpasar and wasn't in Sydney either. I said where is it them? She said “I don’t know”. Is that a customer service? I don’t think so….
Then I called customer service in Philippines again to find out if there was news about the bag. One of the staff (a guy ) said “ we have information on our system that the bag has being delivered to the passenger”. I lost it. Delivered? I’m the passenger and haven’t received anything, I said to the man on the phone. Customer service gave me the carrier phone number in Sydney and said I would have to track it myself. I called the carrier and they said they didn't have anything for me there. It seems that nobody knew where my bag was and the worse thing is they kept giving me wrong information each time I called them and they didn't bother even to call me back.
At the same time I was calling Aero Care for 2 days but nobody ever pick up; even though I was calling within their operating time 7am to 5pm. Three days later, on the 13th of February, I went to Aero Care office at Sydney International Airport. On my way to Aero Care I tried once again calling them. Russel answered the phone. I explained my situation to him and he said he was going to find out and call me back. He did call me about an hour later but I was just about to walk in to his office.
In the office I asked for a chair to seat down and Russel refused to provide it. He said “we don’t have chair available”. Then I set on the floor for about an hour. After I think he felt guilty and gave me a chair to seat. Russel let me waiting for about 2.5 hours to tell me that my bag was delivered in the wrong address and the other passenger who had it was a way and the bag would only be retrieved about 5 days later. I asked for more information because I was confused and couldn't understand how my bag would end up in someone’s house, if it had a tag number and my name or my partners name on it. Russel wasn't supportive at all. So I asked to speak to the manager. Russel hesitated in giving me manager’s name and said manager was busy and wouldn’t see me. I insisted! I also said to Russel that I wanted to apply for the $40 for emergency expenses. He said I wasn’t entitled to.
I finally convinced Russel to call the manager, Gavin. Gavin send one of the supervisors to talk to me. Leilane gave me the payment authority to apply for the $40 and told me that my bag would be retrieved on Monday 17/02/2014.
Again I was taken for granted and didn't receive my bag or even a call from Jetstar. I had to call them. Jetstar customer service is terrible and staff treats passengers like shit; they couldn't care less about customer’s lost luggage. My bag was only returned to me on 18/02/2014 because Gavin one the managers of Aero Care put some effort on the case. Jetstar was simply hopeless. It’s unbelievable how unprofessional Jetstar is till a point they deliver a bag with tag number and passenger name to the wrong address and takes 8 days to fix the problem.
I don’t want to deal with the uneducated and disrespectful Jetstar staff ever again. I promise jetstar that I going to tell as many people as possible about the airline unprofessionalism so they stop flying with this rubbish airline.
I did not arrive late. The
I did not arrive late. The plane still had not taken off. People had not boarded the plane but were on the other side of the gate. I dont care if Fiji Airways is partially owned by Qantas. Its Jetstar I have an issue with (especially Jetstar customer service + staff).
P.S. why would I pay for grossly OVERPRICED drinks on Jetstar when I can receive practically unlimited free drinks on Fiji Airways? NOT SURE IF SERIOUS and please note: This forum is appropriately named 'DontFlyJetstar'...where people post their grievances with this horrible airline. If it was called 'IThinkThisGuy'sRecountIsInnacurate' your response would be valid.
But Lewis - all those people
But Lewis - all those people on the other side of the gate arrived at the gate on time. You were late to the gate! No matter how early you arrive at the airport & check in, you MUST arrive at the gate by the allotted time. Everyone on the other side of the gate did this. You didn't. Your late mate. Simple as that.
This makes no sense
This makes no sense whatsoever.