I wish I had of read this site before I booked my flights back from NZ.
I thought I was being smart by paying direct deposit so I wouldnt have to pay the CC processing fee, well was I wrong.
Because the flight was from NZ to Aust, the amount was in NZ dollars, to be on the safe side I just deposited the equilvilent in AUD and thought that theh difference would be refunded. I was wrong, 8 weeks on and I am still waiting. I have been told many times that I am getting a refund and that I should get it in 15 days, then I am told it is approved and that it has been fast tracked and followed up with finance in Melbourne and I will get it in 5 days. I am not sure what time they are working on my 8 weeks is a little more then either 15 working days or 5 working days.
What makes it worse is that I know if I had of miscalculated the currency conversion in the other direction and was even short a dollar or even a cent, my booking would have been rejected and they would have kept the money anyway. All I can say is they are theives. They have no idea how to respond to complaints individually, it is just a stock standard reply.
I wonder if I'll ever see my money?