Completely f***ed off with Jetstar... I booked a month ago while they had sale flights and the money left my account. I went in tonight to check my booking details to discover my booking has disappeared. When I phoned them they told me the money was not received on the booking so they cancelled it. When I explained they definitely still have my money they said that due to me putting a 1 (one) instead of an "I" in my reference number when paying that the money was never applied and so the booking was cancelled with no notification... When I asked them to fix it they've told me they will only refund the money and I can rebook at the higher price.. So now the flights will be DOUBLE what I originally paid. No email to notify me the booking was cancelled and money not paid yet they've quite happily kept my money all this time without giving it back. All hell is going to break loose. Anyone know if there is an ombudsman or something similar that deals with this sh**it?!