I couldn’t believe it. I knew the staff that work for jet star were rude and had little to no customer service skills. I’ve flown jet star 3 times, so I know all about that. But never, EVER, would I have expected them to threaten me physically.
We had just finished running through their horribly unclear “safety” methods when I decided it might be a good idea to put my hand luaage in the overhead compartment.
When I tried this a jet star staff member who’s nametag read “Paul”, stopped me and refused to let me put my bag in the compartment. This is a basic safety requirement and one that I am complete within my rights to exercise.
He strode down the aisle and yelled “OI!”
I stopped, so did most of the passengers on the plane.
“You cant put that in there now! Sit down!” he yelled.
“But I just wanted to get it out fot he way for take off…” I said.
“NO! Sit down, or ill make you sit down!” he yelled.
Needless to say I was shocked and couldn’t believe what I was hearing.
“Make me sit down?” I asked with obvious disbelief.
“Yeah, ill slam you into your seat and strap you in if I have to! Now sit down now!”
At first I thought he was joking, but the look on his face was serious. So were the looks the other Jet star staff gave me.
“NOW!” he yelled again.
I sat down, putting the bag under the seat.
I’m still in shock. I’m a 53 year old woman and have never been treated with such outright disrespect and hostility in my whole life. I’ve been flying since I was 14 years old, too.
What a disappointment. The plane was on time, all my baggage accounted for and no delays. The staff though was another story. No respect or manners at all. I will never ever again fly this airline and I will be telling everyone I know to do the same, and I know a lot of people who fly.
Don’t Fly Jet Star. Whatever you do, Don’t Fly Jet Star.