I was an employee at the call centre company, who had the Jetstar contract, Jetstar made a decision to shift there call centre to another company, who btw are in asia.
When i was working for them, i actually apologised to the caller, and meant it, provided a meaningful solution myself or got the supervisor on, it would actually get resolved then and there without going to Customer Relations, who dont do shit.

Jestar dont care about the service provided at the end of the day. in the end you giving them money, possibly without reading the FARE RULES, and if you even get a call back from CR, all you will get is a measly $25-$50 voucher to use in the next 6 months.

Australia-Melbourne - Tullamarine
Australia-Gold Coast


What a load of crap. I too

What a load of crap. I too worked there at the time as a team leader and there are people who actually do care, however they are limited to what can be done as the way the operation is run is dictated by higher management. There were a lot of issues with the previous company on the old contract, which was effecting customer service. Whilst I was obviously unhappy to lose the job, I do believe that the change of call centre contracts will ultimately provide an improvement for customers but there will of course be issues along the way as they are starting completely from scratch with people who probably have no idea about airline operation.

dats fucked! i new they dont

dats fucked! i new they dont care! they jus in it 4 da cash! anonynous, u suck! strop stickin up 4 jetstar, u always kwote da bullshit handbook for bullshit jetstar rulz but u dont even no wat yo talkin about! thx NOW 4 posting dis important info

Remmy, that was actually my

Remmy, that was actually my first ever post on this website. You seem to be confusing me with someone else. However, I can already see why you are so looked down upon on this forum. I already want to punch you in the face.

bullshit anonymous, u always

bullshit anonymous, u always post on here stickin up 4 jetstar. i aint not confussing u wit sum1 else. 1st eva post but u can still C why i am looked down on? LOL lamerZ! u wanna punch me? hahahahahah! u dont have da balls little man! id own u! bring it!

Actually Remmy I have been

Actually Remmy I have been reading this site from time to time but not posted till recently. Nonetheless I have seen many various threads that you you have commented on and brought the intellectual level down to that of a bogan beer drinking bludger. Bye for now.

remmy is a dipstick that

remmy is a dipstick that doesn't understand that the default name is anonymous
he or she is one really brain dead thing (I doubt its human)

left nut ?

left nut ?

Remmy's grammar is as bad as

Remmy's grammar is as bad as Jetstars service. Ha!

Remmy is clearly inbred and

Remmy is clearly inbred and constantly humped by dingoes...