My relatives and i were booking our tickets through Jetstar website yesterday, we spent whole good 4-5 hrs sitting in front of the pc just to book the tickets. The error message always pop up when we are making payments. It always state amount owing, and that amount was for insurance (Jetcover). I've called in to the call centre several times yesterday and yet none of them told me, it's their system error till today.
I called in again this afternoon when i faced the same problem while trying to do the booking online, then this customer service officer told me that there's something wrong with their system when the payment cant go through. He also mentioned that Jetstar only deduct the fare for the air tickets and not for insurance!! I had a really shocked when i heard that. Upon hearing that, i requested to speak to their supervisor or manager, as i am really very frustrated and upset about what happened yesterday and today. For goodness sake, this CSO said I am not fit and not in any position to speak to the superiors!!!! So he refused to escalate my request.
Really very disappointed with such service provided!
If Jetstar does not have a direct flight to shantou, i wouldn't have made the bookings through Jetstar at all!