reported in the Sydney Morning herald Feb 26-
THE head of Jetstar, Bruce Buchanan, has conceded that the budget airline was ''not on our best form'' when it tried to charge a nurse for an extra fare after she had attempted to save the life of a fellow passenger.
Details of the midair incident on the Jetstar flight from Singapore to Adelaide on November 6 emerged yesterday when Mr Buchanan and the chief executive of Qantas, Alan Joyce, appeared at a Senate inquiry in Canberra into aviation safety and pilot training.
Passengers on JQ62 noticed that an elderly man had spent an ''inordinate amount of time'' in the toilet, the independent senator Nick Xenophon told the inquiry. But one of the passengers, who was a nurse, had trouble making a flight attendant aware of the severity of the situation because of communication difficulties.
When the toilet door was finally opened, the man was found slumped over after he had suffered a heart attack.
Senator Xenophon said the attendant did not know how to perform CPR, so the nurse tried to revive the man. The aircraft was diverted to Darwin, but the 86-year-old man was pronounced dead upon arrival.
The nurse had to stay overnight at Royal Darwin Hospital because capillaries in her face broke from the amount of effort she had put into trying to save the passenger's life. Senator Xenophon said the nurse was not happy when Jetstar later tried to charge her for an additional fare.
Comments
Un-fucking-believable...
Un-fucking-believable...
Hey Travis, with Jetstar
Hey Travis, with Jetstar believable!! Trust me had it been a creditable airline I bet they would have given this unsung hero (nurse) a free trip and paid for her hotel while she recovered! Everything I hear about this airline following my incident with them indicates that they are only after the $ and have no regard to how they get it! They would not even refund Christchurch victims affected by the earthquake "as they did not cause it"!
Disgusting Airline, don't fly Jetstar!!
Craig - not sure what you're
Craig - not sure what you're talking about.
Taken from their website which was updated earlier in the week:
"For affected customers and those undertaking near travel from/to Christchurch up to and including Monday 28 February 2011, Jetstar will continue to offer flexibility in travel arrangements for our Christchurch services.
The following arrangements are in place.
ALL BOOKINGS UP TO AND INCLUDING 28 FEBRUARY 2011.
* Jetstar customers can rebook on alternative Jetstar services up to and including 11 April 2011 and Jetstar will waive the change fee and fare difference.
* Jetstar customers can rebook on alternative Jetstar services after 11 April 2011 up to twelve months from their original date of travel and Jetstar will waive the change fee only and any additional fare difference will apply.
* Jetstar customers can rebook to alternative destinations in the Jetstar network up until twelve (12) months from their original date of travel and Jetstar will waive the change fee only and any additional fare difference will apply.
* A refund can also be offered."
If you check Virgin Blues
If you check Virgin Blues site, they are not offering refunds at all. Only offer they make is:
* Change your flight to another available service for travel no later than 11 April 2011
* Cancel your flight (irrespective of fare type) to obtain a full credit valid for 12 months, internet discount will be honoured when re-booking"
tipical bullshit from
tipical bullshit from anonymous. he loves jetstar so much and always sticks up 4 them. da terms on da website r bullshit, they neva inforce it. refund? hahahhaha man u must be trippin! stop stickin up 4 dem! let it go man!
One of the members of
One of the members of Customer Underground posted a great rant about JetStar, and the other low-cost airlines: "Why do Low Cost Airlines Hate their Passengers (and What Do We Do About it)?". Readers & commenters here, thought you might be interested.
http://customerunderground.com/blog/why-do-low-cost-airlines-hate-their-...
Note - a couple of good rants too on their reviews page: http://customerunderground.com/businesses/jetstar-airlines.
(Full disclosure is that I'm affiliated with Customer Underground)
anon, yes they did offer
anon, yes they did offer refunds, but 6 friends and I called to get travel vouchers, and NONE of us have received them, when I called today I was made to wait 3 x 15min on hold then hung up on. Calling back they will only issue this voucher in 5-7 days too late for my next and last travel with jetstar