Still waiting for refund of $1000 after four months

Disgusting! They just wontonly take a persons money then bullshit about when they will pay it back. What a scam. They just dont understand.
Keep up the presence, annoy the hell out of them as much as you can. Lean on the scum!

u sure u got $1000?
well by the looks of it, theres no tix an amount of $1000 for domestic flights.

Joanne...have you tried checking with your bank?do reply..can't wait to hear from you

Who are these people- "Really?" and "Anonymous".. I think "Developer" should delete inane and stupid comments from this website, that's what the Tripadvisor website would do under similar circumstances..

Personally I don't know Joanne - but for the benefit of Really? and Anonymous..
1) Maybe the $1000 fare was because Joanne booked multiple seats in one booking? Maybe 4 or so people? Could this be possible? And maybe $1000 is a round number- people sometimes round up or down.. possible?
2) Is it that people who fly Jetstar don't have more than $1000 to their name? Is this really some valid, intelligent argument?
3) Maybe Joanne should take ownership of her credit card - but maybe also Jetstar should take ownership of their faulty website booking system when it fails?

Actually I believe Really? and Anonymous are Jetstar employees- why else would they comment on this website.. and if the Jetstar employee mantra is to blame and ridicule the customer everytime Jetstar provides poor service.. heaven help the Australian tourism industry.

And Joanne- yes if you contact the card company maybe they can get your money back for you.

that should read "heaven help the ailing Australian tourism industry"..

(that should read "heaven help the ailing Australian tourism industry"..) oh boo hoo..puhlease dun make me puke..use wikipedia/google..look up the history/ownership of Jetstar..where is it mentioned that a malaysian company owns it?dude..if you wanna have a debate..do get your facts right first please?helps in avoiding making a proper ponce out of yourself..

Luv Yah

@Scratch em.. time to take your medication.. who said anything about Malaysians owning them? Qantas owns Jetstar... and Jetstar's lack of service should be something most Australians are ashamed of.. The Australian tourism industry is in the dumpster.. that's why millions were spent on the Oprah stunt.. and it's all for nothing if foreign visitors arrive, get on a Jetstar flight and have a shitty experience.

same thing happened to me, on boxing day 2010 got a phone call my nephew was rushed to hospital as he was dying, got on the internet and tried to book a flight to fly to newcastle, internet kept asking me for a code before i could confirm the flight booking, no code came up so i gave up and went thru virgin (not happy with them either the prices they charge) anyway looked at my emails and a booking had gone thru for jetstar rung them told them the situation as far as i was concerned i had to cancel as i couldnt give them a date to fly back, sorry to say that my 12 year old nephew couldnt let me know when he was ready to pass away, he passed away 01/1/11, so jetstar are cruel

@ Phil

Read Remmy's comment my good friend (Pssst!!u got any good herbs??i don't like pills..help!!)

If your Malaysian then I am the next king of England or I might be investigating this site as it appears to be hoax site set up by Jet Star to filter and dilute valid complaints. This is nothing more than a portal for you Jet Star employees to ridicul insult passengers with real issues.

wow andrew..tell you what..why don't you just go to the last page and work your way forwards..tell me if it looks like it was set up by jetstar

@ Andrew- over the past few weeks there have been a lot of comments which can only have been posted by JS employees- they started off being polite and helpful (in an attempt to minimise what I could call valid complaints) and slid into abuse and nonsense.. some of the items have since removed by the site administrator.

the JS rats and malays cant hack it. they post stuff here in the hope that people will sympathise with them but theys wrong.
@scratch. u want pills? naw, u want bannanas right? or satay shrimp? u couldnt afford pills on a jetstar call center salary.
jetsatr is to blame for australias lull in tourism. they cant get anyting right and they give us FILL BLOODED aussies a bad name.

sengal kambeng ayam itik semua ni....

Who ever wrote this post is a retard. I booked a flight through Jetstar recently and did not recieve a booking confirmation. They say it should take no longer than 24hrs. I did not receive one. Instead of rebooking like this imbosile I rang up Jetstar and asked if my booking had gone through. They collected the details of the flight I had booked and said it had gone through. They sent me another itenerary which was successful. It is shamful to be Australian with all these clueless monkeys running around our airports blaming Jetstar for their stupidity. Phil you really annoy me because you are so bitter and synical of Jetstar. How about a hobby? Lets think of something you might like.
Oh I got one. Seeing your so bitter how about a bitter job. Most janitors are quite bitter so perhaps you should apply to clean the shit off Jetstars' toilets.

...Scratch, you're too paranoid.. Phil, i think you work for Tiger airways.. Nintendo's definately a Malaysian.. Macca.. its 'Cynical'.. Anonymous, i totally agree with you.. Andrew, the last King of England was a royal pain in the ass.. and yes, i know i need a new job...

Macca - you work for Jetstar.. the more you write.. the more I'm right..

Phil, You are being diagnosed with truthnegletionitis. You emotionally cannot handle nor understand in that little mind of yours that IT IS possible that people have enjoyed their experience with Jetstar. To have a good experience with Jetstar doesn't require you to be an employee. I do find it interesting that you do not deny that you are a sad bitter person. Will be interested to hear what you think about your new hobby. You highlight your ignorance rather than your intelligence(if any) in every comment you make.

Macca - you're confused again.. this website is called "Don't Fly Jetstar" - a place to share your Jetstar complaints. If you want to say nice things about Jetstar I suggest you 'like' them on Facebook and add any comments you like. Maybe you just like hurling abuse towards people.. Save your keystrokes.. you can't hurt me..

@macca
i fail to see what your gonna do about it...

i got my refund of $1076 after waiting for 3 months.... finally !!!!!!

Remy you just fail in general

i'm working for Tiger Airways

Do you really work for Tiger Airways?

I didn't make that Tiger comment - some Troll used my name.. I own businesses and work for myself- nothing to do with airlines, although I fly regularly as a passenger.

Have you flown Tiger? Whats your take on their service?

Who is the question aimed at? Personally I've flown with Tiger only once, HCMC to Perth, the experience was perfectly OK. They had a cheeky check-in baggage fee for each sector that increased the price- but that's the sort of caper budget airlines seem to do. I've not used them enough to make any further comments. Air Asia fly the journeys I tend to use.. and I like them. Even when Bangkok airport experienced all the trouble- Air Asia were helpful and compliant dealing with the backlog.

It was aimed at whoever was interested. I fly them regularly and agreed that their perfectly OK. Very similar to Jetstar you pay for A-B service and thats about it. However if you have ever been to one of Tiger Airways budget terminal you will see them at their worst!! lol

TIGER RULES!

I've been to both the Singapore and KL budget terminal - these are not owned by any airline. Neither is any Australian airport. If Tiger offers poor service - let some developer create a "Don't Fly Tiger" website.. currently it seems no such website exists.

Its because most people dont have time to waste on a computer like some do Phil. Remmy, I would have to agree Tiger, Jetstar and Virgin are all sick Airlines!

Hey Macca, instead of stroking your keyboard, howbout stroking yourself? You are a first class w*nker dude. I am usually not one for hurling insults, but I would bet good money that your parents are brother and sister.

Stick to the facts and drop the aggressive, bitchy comments. But you are right Macca, Tiger and Jetstar are sick airlines....fully sick mate!!

John Holmes?? I don't buy it, it sounds made up. Perhaps say your real name and I'll take you seriously.

Nope Macca.....John Holmes it is......but call me Johny. After all, your mum does when I am riding her arse.

On February 12th 2010 Brucie Buchanan announced Jetstar customer service charter item8 states "you can have confidence in how quickly we will return your money" next time you call the goons remind them of that charter. one noticeable thing missing from the charter though is it does not once mention courtesy. In also pointed out that should any staff breach the charter they would not be punished. some charter eh.....how some of todays business leaders manage to sleep puzzles me.

Just to follow up, I finally got my refund last week. Not sure if it was this post, the letters or the phone calls but either way I am pleased but probably won't use JetStar again anyway.

Bruce, exactly how would you know that there is no punishment for breaching the charter? Or did you just assume to make it look bad...........

That bit about no punishment for breaching the charter was stated in the article that accompanied the announcement of the charter by whoever was ceo at the time. i remember noticing it in an article in one of the papers and assumed that the unions might have had something to do with it. after reading a number of the posts here im now not sure if the unions did i am wondering if its one of perhaps the weird things people mention about jetstar.

I think it is one of those weird things people whinge about Jetstar for mate.