Trying to get a response

I flew with Jetstar to Launceston in November to play golf at Barnbougle. There were 9 of us in total and 8 golf bags were checked in together. My golf bag was the only one that did not arrive at Launceston and was located back in Melbourne. I had to hire clubs and buy shoes, as they had no shoes that were my size. I tried to contact Jetstar via the website 2 months ago to recoup my expenses but still have not a response regarding re-imbursing my costs. I did receive my clubs that night but playing such a great course with hired clubs was not the same. If someone could let me know if there was a number to call, it would be most appreciated.

Australia-Melbourne - Tullamarine


Jetstar refer any complaints

Jetstar refer any complaints regarding baggage to Hallmark which is the outsource company responsible for baggage handlers. If you are to be refunded any out of pocket expenses, it will come from Hallmark. The only way to contact the Hallmark people who deal with Jetstar baggage disputes is via email at

Thanks for taking the time to

Thanks for taking the time to add your story to the site Rohan.
Some people seem to have had some success emailing David May at
Though I sent off a claim for refund in March 2010 and still haven't heard back :(