my wife booked a flight from Cairns to Adelaide to include our daughter and granddaughter - My wife forgot to include out grand daughters date of birth (or so Jetstar tell us) - this was done over six months ago.
due to an inquiry being made we realised we had to pay for her - as she was over two - (not two and under)
i rang jetstar and admit i lost the plot and go angry - i acknowledged that yes we had made a mistake but they had accepted the mistake - end result i am paying $258 (return) to fly my grand daughter to Adelaide with only carry on luggage but only paid $205 return (with book in luggage) for the others.
after several arguments with incompetent call center staff in was told basically to pay up or shut up.
i admitted that it was a mistake on our part but why couldn't we pay the same amount as when the original booking was made (and my grand daughter was included on the ticket)
Jetstar - more like Jetstar Jet...f...the rest of you