Jet star is the worst airline i have ever delt with. i have never had problems with any airline but jetstar is just unbeleivable. When i called about receiving a refund, they explained the process and it sounded so easy. i have being trying to get my refund for over 2 months now, each operator promises but never keeps the promises. i have contacted them more than 10 times and each time i was kept on hold for more than 1hr.
they dont have a complaints department, thus there is no way we could report and directly speak to someone about our problem. I am on hold with jetstar right now waiting to speak to a supervisor, its being 49mins and the operator keeps saying the supervisor is on a another call.
honestly this airline should not get away with treating customers like this, there should be a ombusment for airline/ never fly jst star ever again