I found these posts on the web and they are so true.
"You normally only hear the 2% bad experiences, never the 98% good, and this distorts your perception."
and
"You only hear negative feedback on the forums because no one goes to forums to write about how their flight arrived on time or that their bags arrived on the conveyor belt quickly.
Considering the number of people that fly Jetstar, the number of negative comments you see in forums is a very low percentage of the total number of passengers that Jetstar actually carries."
Comments
Worth noting, BUT when I go
Worth noting, BUT
when I go to a shop to buy milk and it is milk, I do not get excited nor do I make a song and dance about the fact that the shop managed to sell me the correct product.
If I went to buy milk and shop failed to sell me the correct product and gave me juice instead I would be annoyed. I want and need milk not juice.
If I went to pay for milk and the shop says to me that will be $65 thanks cause we have added on fees, I would be annoyed because I am being ripped off. I am well aware of the cost to manage a product. Banks are no longer allowed to steal via bank fees from the customers and airlines should be regulated the same way.
If I went into same shop and the shop keeper made me go out the back and line up with all the other customersd for 3 hours, not letting me leave, no communication or to get water I would be very annoyed.
If I rang a shop to order some take away food and they offered to sell me an oven or sell me a ticket to china to get the food, I would be annoyed.
This is what Jet Star is doing to it's customers. It is not providing the basic service it promises.
It does not communicate competently via technology or the call centre with its customers, some of the staff are just down right rude and it is the arrogance about the whole corporation that people are getting fed up with.
So in response to your above email, whats your point, people expect good service for their hard earned money, they will not make a fuss if they get it, because they should get good quality service regardless if it a bottle milk or a plane ticket to somewhere..
They said know on tv
They said know on tv advertice join your credit card with jetstar and yu will be able to buy a ticket oneway for 1.00 dollar destination. Only pay 1.00 and thats all.
Yeah right. But there it is advertice as new go ahead freely and read it nd watch the advertice.
Also these advertice on tv about jetstar they all look ugly to beging with one guy looks like one of the mid age guy on the internet where they make his face with big ears big eyes and large lips edited.. one of them must be his legimit brother who works for the jetstar clown service. they all wear orange red evil costumes.
The mashedis
Work in carage sales
Your post would be correct on
Your post would be correct on the percentages normally, but with Jetstar they would be the exception to the rule. I have no choice to fly with them regularly both domestically and internaltionally. As a whole they are not known for their customer service skills nor compassion for the travelling public. They only focus on two things, the rules, & charging for anything possible. I could give you a number of examples of travel disasters with this airline, but I am sure they are covered somewhere on this site. They would only be second to Tiger for poor service and it is extremly noticeable when flying with any other airline. Cattle would be better treated in transit.
It's really VERY simple.
It's really VERY simple. Don't fly a cheapskate airline and except the same benefits/service as when flying a more expensive airline. And wake up... Charging for everything and anything is how airlines like jetstar and tiger make money. Australians don't understand the concept of budget air travel.
You say jetstar is 2nd only to tiger. Notice a trend? The more budget an airline, the stricter with fees they have to be.
I fly with them regularly and haven't had any dramas with the service. It's when people start being tightasses and try to get them to break policy is when arguments start and that leads people to bitch on sites like this.
But Ben, I don't care how
But Ben, I don't care how budget the service is, if they don't provide the fricken service I want a refund! If they offer a refund and I ask for one, I actually expect to get it. I don't expect to spend 1hr on the phone trying to sort out my own refund when I have it in writing that I am entitled to a refund. Being a budget service does not exempt them from the law.