For passengers travelling to/from Taiwan (updated 21 February 2020)
Last Updated: 25/02/2020 08:47 AM
For Travel to/ from Taiwan (Updated on
20 February 2020)
· The Taiwanese
government is also advising citizens of Taiwan not to visit any countries with
a warning level of ‘orange’, ‘red’, ‘alert’ or ‘warning.’ Customers departing
Taipei between 31 January and 31 March and travelling to these countries, which
includes Singapore, who now wish to change their travel plans may contact us
via our Live Chat for the
following options:
-
A
full refund in the form of a voucher to the value of their un-flown
booking
-
Change
your date of travel with a waived change fee (fare difference will apply)
for flights departing before 31 August 2020
Refunds can be
requested using this form.
Taiwan Summer Holiday Update (12
February 2020)
The Taiwanese government has recently
announced it will postpone the Taiwan school summer holiday period by two weeks
due to the 2019-nCoV.
The holiday period will now commence on 15 July 2020 and end on 13 Sept
2020. Any customer who had previously booked a Jetstar flight (before 4
February) for travel between 28 June – 15 July 2020 (inclusive), to or from
Taipei, who now wish to change their travel plans may contact us via our Live
Chat for the following options:
- A full refund in the form of a voucher
-
Change your date of travel with a waived
change fee (fare difference will apply) for flights departing between 15
July and 13 September 2020
Important Information
If you need more information on how to
redeem the travel vouchers, you can click on this link.
If you prefer an English-speaking
customer service agent, you can leave us your details via this link.
As all our customer service agents are
experiencing a high volume of enquiries, please accept our apologies that we
may not be able to answer immediately.
We seek your kind understanding and patience and if you can't get through,
please try again later.
Comments
Like many other travellers, I
Like many other travellers, I'm scheduled to fly to Taiwan on 21st March for a week. With the current Covid 19 and uncertainly across the globe, I'm not keen to travel and risk myself to get infected.
Spoke to Jetstar I was told I'm not allowed to refund my trip. In view of Covid 19 outbreak that affecting more countries; airlines should be more flexible. As it is there is so much hassle to plan and then change or cancel any travel plans. I'm sure given a choice no one wants to cancel any holiday plan made.
I booked my flight last year, no one foresee we will be facing Covid 19.
Airlines should allow refund in form of travel voucher or to change destination. No one knows when Covid 19 will die down, what happen if I change the date but situation remains the same? Do I change the date again and pay for penalty for changing date?
On Jetstar website
For passengers travelling to/from Taiwan (updated 21 February 2020)
Header stated travelling to/from Taiwan. And Singapore being in Orange DORSCON; doesn't that also means Singaporean should not be travelling to Taiwan as we come from country with Orange level? Therefore why are we not allow to have a refund?
Its a win win situation if passengers are allowed to have refund in form of travel voucher and able to change destination. At least passengers can continue to support and travel with Jetstar.
A lot of industries are affected with Covid 19. There should be flexibility, eliminate fees instead of try to make money out of the situation. Surely airlines won't want to lose customers in a long run.
Like many other travellers, I
Like many other travellers, I'm scheduled to fly to Taiwan on 21st March for a week. With the current Covid 19 and uncertainly across the globe, I'm not keen to travel and risk myself to get infected.
Spoke to Jetstar I was told I'm not allowed to refund my trip. In view of Covid 19 outbreak that affecting more countries; airlines should be more flexible. As it is there is so much hassle to plan and then change or cancel any travel plans. I'm sure given a choice no one wants to cancel any holiday plan made.
I booked my flight last year, no one foresee we will be facing Covid 19.
Airlines should allow refund in form of travel voucher or to change destination. No one knows when Covid 19 will die down, what happen if I change the date but situation remains the same? Do I change the date again and pay for penalty for changing date?
For passengers travelling to/from Taiwan (updated 21 February 2020)
Header stated travelling to/from Taiwan. And Singapore being in Orange DORSCON; doesn't that also means Singaporean should not be travelling to Taiwan as we come from country with Orange level? Therefore why are we not allow to have a refund?
Its a win win situation if passengers are allowed to have refund in form of travel voucher and able to change destination. At least passengers can continue to support and travel with Jetstar.
A lot of industries are affected with Covid 19. There should be flexibility, eliminate fees instead of try to make money out of the situation. Surely airlines won't want to lose customers in a long run.