Jetstar Complaints

Filters

origin

destination

Lost payment, cancelled booking and then sold tickets but still have the money

Submitted by Adam Troy Polley on Sun, 10/02/2013 - 12:21

NoStar strikes again. Despite insisting to Never fly with NoStar ever again after a series of cancelled flights, 11 hour waits stranded at airports and paying for seat allocations and not getting them and also no refunds. Under duress I booked with NoStar to the Sunshine Coast for the April School Holidays as they were the ONLY carrier with flights on the day I need to travel. I booked 4 tickets on the 1st Feb and paid for the tickets on that day. After 3 days, I noticed that the payment status was pending. I checked my bank account and confirmed payment was made to NoStar on the 1st...

Jetstar have THE RUDEST staff & worst customer service ever!

Submitted by Felicity Wood on Sat, 09/02/2013 - 22:14

Our first impression of Jetstar staff was checking-in in Adelaide where we were met by the GRUMPIEST check-in chick who said the BARE MINIMUM to us and I sware her face would have CRACKED if she smiled! Our flight was then delayed 45 minutes. So not the best first impression of Jetstar, not completely awful, but not great... We thought 'Ok maybe she's having a bad day' until we checked in for our return flight:

On check-in to our return flight from Sydney to Adelaide we walked through the lanes and the woman standing at the gates said "make sure you remove those tags" .... No please...

BAGGAGE SERVICES - Complaint letter

Submitted by Alan Chen on Sat, 09/02/2013 - 17:00

It is unfortunate that I have to write this email, but I have been left with no other option given the appalling treatment we received from Jetstar/Skycare in respect of our baggage. In short, because of stuff-ups one after another by Jetstar/Skycare, we have been without our bags for FIVE days now - that is, 1/3 of our short holiday in New Zealand.

We arrived in Auckland (from Singapore) at 9:50am on 5 February 2013 on flight XXXXX. Our checked-in luggage - all three pieces - never arrived. We were informed by Jetstar's baggage services that these bags were due to arrive in...

Wish me luck

Submitted by Amir Taefi on Sat, 09/02/2013 - 01:55

I booked a return flight to Melbourne with Jetstar in September 2012 for flight in March 2013. The purpose of the flight was to catch a connecting Jetstar flight to Bangkok. My flight from Brisbane was for 8:45Am. As soon as I pressed the accept button I realised that I should have probably booked an earlier flight to give myself more buffer for the connecting flight just in case Jetstar is delayed leaving Brisbane. I called the customer service straight away and explained my mistake and asked that considering I just booked the flight a couple of minutes ago if she would consider changing...

one sided

Submitted by Shane Auton on Fri, 08/02/2013 - 20:12

booked a flight from darwin to launceston paid money all good. got the standard email FLIGHT CHANGED lost a day of my holiday.Then i needed to change dates no problem $70 plus new fare difference for the two of us a total of $400 dollars. how much to cancel flights ALL OF IT No REFUND I shall now fly virgin, the only choice i have we don't get a great choice in the top end asked the woman i talked to if she received a lot of calls like mine.
YES

Absolutely USELESS Credit Card Verification Rule

Submitted by Ankur Samtaney on Fri, 08/02/2013 - 16:26

I have booked several tickets for myself and my girlfriend on several airlines and sectors. This once, we booked her on Jetstar (how I wish I knew of this site before booking it!). At some point we learned that the credit card used to book the ticket (mine, and I live in Singapore) needs to be verified at the point of her checking in (in Manila). In such cases, its usual for an airline to ask for a copy of the card / the holder's identity card / an authorization letter, etc. and we've done this on multiple occasions. But NO -- Jetstar needs me to go to the check in counter at the Singapore...

Open Letter to Jetstar - Removed

Submitted by Vic Murray on Mon, 04/02/2013 - 17:24

Having vented and made my point sufficiently here, I have decided to take this story down rather than leave it festering in the open. There is no point in leaving a story in the public forum when it is no longer relevant. It is indeed a shame that I had to go public with this to draw some attention to the situation. I have reliable evidence that the story has been duly noted by Jetstar Australia and I can only hope they take heed and introduce remedies.

Ideas on how to boycott Jetstar & spread the word... lets take these guys down!

Submitted by Daniel Swinton on Mon, 04/02/2013 - 16:26

So I have had many bad experiences, my final one: $198 to get 1x 13kg bag to NZ and back! and even when i didn't use it on the way back they were unwilling to refund what I paid for it

I suggest everyone on this site does a mass boycott & propaganda campaign!! its time for the customers to take action! with all the people using this site & the 1700 facebook fans, combined i'm sure we could do some serious damage to this sad excuse for an airline.

here's what I propose;
> make up little discrete stickers with just this website on it "dontflyjetstar.com" and...

100% Reschedule rate

Submitted by Lucie Bradley on Mon, 04/02/2013 - 10:37

Of all the trips I have made with Jetstar I have had my flight details changed EVERY time.

It makes a mockery of the email they send out:
"While we try to avoid any changes to our timetable, in this instance it was unavoidable."

On one instance, when booking my flight originally I had the choice of a 6am or 8am flight. The 8am was more expensive but also more convenient and so I chose that one. I was then rescheduled to the 6am flight, without any compensation or refund.

The 6am flight was then delayed until 8am. Oh, and my luggage was put on a 12pm flight.

SHAMBOLIC CHECK IN

Submitted by Donald Cameron on Mon, 04/02/2013 - 00:41

Approximately fifty passengers were queued up, with only two slow check-ins working.
a third check-in operator arrived, and after lengthy gossip with her neighbouring check in started processing pax.
then the queue became farcical when they started processing pax from middle of queue.
So there we were stewing near the front of a queue going no where,
whilst ten metres behind us.....
FOUR ORANGE JACKETED STAFF LAZED AROUND 16 SELF CHECKIN BOOTHS,
WITH NEVER MORE THAN 2 CUSTOMERS!
Management, no, mismanagement, ineptitude, words fail me.....
30...

Lost Luggage

Submitted by Polly Paulina on Sun, 03/02/2013 - 18:53

On 23 November 2012 my partner and I checked into our flight from Sydney to Manila for the start of a 3 week holiday in the Philippines. As the flight was via Darwin we had to collect our bags and re-check in for the second leg of our journey. However my checked in luggage didn’t make it as far as Darwin let alone Manila. Jetstar eventually located my bag but were unable to reunite me with it for the duration of our holiday. We had already spent our only day in Manila shopping for emergency clothes and then extended our stay in Busuanga by an additional 2 days waiting for the bag to...

Agents not knowing how to sell the real deal

Submitted by Murray Clarke on Sat, 02/02/2013 - 19:55

I flew my kids and I to New Zealand last year and we basically went hungry on the flight to Coolangata. I did not know how the meals system worked and the agent did not tell me.

The phone sales person also told me that it was okay that my toddler was turning 2 during the vacation (i.e. he would still have the same rate and seating) but at Coolangata on the return the staff tried to make me pay the extra fare.

Obviously it was my first time with Jetstar and despite these kinds of communication issues, to tell the truth I was pretty happy with the rest of it.

Not so bad...

Fee for a simple name change is RIDICULOUS!

Submitted by Ish Gokkaya on Thu, 31/01/2013 - 09:12

I booked a trip to Thailand with a friend & I can no longer go because of work commitments. I was originally told that a name change would cost me a fee of $90. Nobody mentioned anything about having to pay the fare difference. Now I'm being told that to change the name on the flight it will cost $1100!!!! Why don't they inform people of these fees BEFORE they book the flights? The trip is next week, how do they expect anybody to be able to fork out an extra $1100? Seriously? I CAN'T go on the trip, what do they expect me to do? Jetstar are the WORST. DO NOT bother to fly with them....

Edit

Submitted by Chiaki Shigihara on Wed, 30/01/2013 - 16:41

Bad experience with this airline edited to delete. Bad experience with this airline edited to delete. Bad experience with this airline edited to delete.Bad experience with this airline edited to delete.Bad experience with this airline edited to delete.Bad experience with this airline edited to delete. Bad experience with this airline edited to delete.Bad experience with this airline edited to delete.Bad experience with this airline edited to delete.Bad experience with this airline edited to delete.Bad experience with this airline edited to delete.

JETSTAR SUCKS

Submitted by Plane Mad on Sun, 27/01/2013 - 18:54

The one time I flew with Jetstar will be my last. I booked a Auckland to Christchurch with Air New Zealand and a return with Jetstar. it was for a day trip, more to just try jetstar. I am a gold elite Air New Zealand Airpoints member, so this was my first ever domestic flight out of AirNZ. My Air NZ flight went fine, but when I got to Christchurch, I found my jetstar flight delayed. They kept delaying it until they finally cancelled it, 6hrs after the departure. The Jetstar staff had decided to call it a night, and there was no one at the Customer service counters. After two hours of...

Our Holidays In a Bin...!!!!

Submitted by Melissa Inferrera on Sun, 27/01/2013 - 17:02

NO THANKYOU KURT!MY HOLIDAY WAS NOT DISRUPTED IT DID NOT HAPPEN.HOWEVER MY PARTNER HOLIDAY WAS DISRUPTED HAS HE DECIDED NOT TO TRAVEL WITHOUT ME!YOUR NOT TRULY SORRY AND THERE WAS A YOUNG FEMALE GROUND STAFF WHO WAS NOT SORRY AT ALL DUE TO HER CUSTOMER SERVICE!HOWEVER THERE WAS A YOUNG LADY AT THE CHECK IN WHO WAS SINCERE AND TRULEY WANTED TO HELP!SHE ASKED ME THAT I SHOULD OF RECIEVED AN EMAIL FROM JETSTAR A COUPLE OF DAYS BEFORE TRAVELLING REGARDING THIS.NO EMAIL WAS SENT TO ME!WHY?OF COURSE I WOULD NOT BOOK A FLIGHT IF I KNEW ABOUT THIS BEFORE HAND!I THINK THIS SITUATION HAPPENS ALOT...

Too bad so sad delayed flight.....

Submitted by Nathan Williams on Fri, 25/01/2013 - 15:49

We have flown the notorious Manila - Darwin flight 3 times and every time we have been delayed for a MINIMUM 18 hours each time..... Now we are about to book it again but thought I would ask Jetfail first what there policy on if they are late and I miss another flight..... in a very nice way was told too bad not our problem..... yeah will be flying Silk Air and pay a few extra dollars.....

Bad customer Service and No English

Submitted by Anne Van-Do on Wed, 23/01/2013 - 22:16

My family purchased 5 round trip tckets from Ho Chi Minh to Danang. we were told our return flight was at 8pm. When we ariived at the airport for our return flight it were told it was at 8am. OMG. We were told we had to purchase 5 new tickets at full price. The custimer service girl barely spoke any English and didnt care that it was their fault. She said I should have asked. We had ew ticekts to purchase 5 new tickets at full price, even though we recieved a discount on our 2 younger children originally. We missed a flight with AA in Dec and they only made me pay the difference on a new...

My Jetstar epiphany

Submitted by Michael Gschwendtner on Tue, 22/01/2013 - 16:16

Dear potential Jetstar Customers

For business reasons I have to fly from Auckland to Christchurch twice a month. Depending on available flights and airfares I fly with either Air New Zealand or Jetstar. However, I have become increasingly annoyed at Jetstar’s hidden costs. There is a seat fee popping up when you are so naïve to take up Jetstar’s offer to pick your own seat, there is a credit card fee, and there is even a booking fee – how on earth you can book a flight without actually booking it in order to avoid this stupid fee is beyond me. Jetstar’s airfares only appear to be...

Do They Exist

Submitted by Timothy St.Ather on Mon, 21/01/2013 - 21:38

We booked flights online but then got emails to say that the flight time had changed to an earlier time that is too early for our connecting flight. The email asks me to confirm the change and gives another link if this is not acceptable. This link comes up with the message "Address not valid" nor do any of their customer service addresses on their website work, even the one asking for feedback on their website (what a surprise!). They also keep sending texts which are impossible to reply to. None of the emails supplied by Chris Brown work either.

One stuff up after another!!!

Submitted by Crockit Clare M... on Mon, 21/01/2013 - 14:56

Yes I too flew jetstar in December 2012 and will never fly with them again! I booked my tickets 3 or 4 months prior to flying an chose them with the return flight time because it was my baby's bed time (would have made life easier) but they cancelled to a really early flight. That was ok I thought stuff happens. Then when we were at the airport we got told the plane was delaid due to paperwork. Only they lied! When we boarded the plane they handed me a belt for my baby that was a disgrace, it was all but falling apart! When we finally landed an collected our luggage half the planes luggage...

Jetstar Blows Chunks - the worst airline ever

Submitted by Sandy Gray on Sat, 19/01/2013 - 16:52

All so familiar. I am one of 4 in a group who was supposed to fly out from Sydney to Denpasar Bali on 4th January 2013. we sat on the plane for 3 hours while staff kept saying we will be getting underway soon. They then told us to disembark and go get something to eat while the problem, a symtek code that couldn't be deciphered. A few hours after that we were told by the rude staff that the flight had been cancelled and that we were to go home unless we were interstate and then they would put us up in a hotel. we lived 3 hours away, and one of our group had just rented out her house so had...

Come fly Jetstar!!! They have it all!!!

Submitted by Luke Pavy on Wed, 16/01/2013 - 15:17

"Come enjoy the Jetstar experience!!! We'll delay your flight, causing you to be stranded in a city you don't want to be in.... We'll talk to you like you're a piece of dirt... Now for a limited time only, we'll even steal things out of your bags! All this and more rolled up into one convenient flight!!!"

I arrived at the airport for my flight to Melbourne from Sydney 40 minutes before departure, cutting it a little fine. When in line for check in and saw that my flight had been delayed, despite that a bossy woman in a Jet Star uniform called "Final call for boarding" for my fight....

CLASS ACTION LAWSUIT

Submitted by Lisa Danes on Sun, 13/01/2013 - 13:38

Anyone with a LEGITIMATE claim against Jetstar eg: NOT you were late!! Eg: you paid for a service which was cancelled and you were not notified and have done everything the right way to get your money back but Jetstar has just absorbed it and given you the longest possible run around and you are still not in possession of your money.... Please get in contact with my via Facebook private message as I am interested in pursuing a class action law suit against them.... But only if you've got all the paperwork for doing the right thing from your end without slander etc...

Cheers - Lisa...

Lost baggage

Submitted by Naomi Kelly on Thu, 10/01/2013 - 08:20

I travelled on JQ 542 from Adelaide to Gold Coast on 14th November 2012 and Jetstar lost my bag. I was at the beginning of the carousel when it started up and my bag just never came off and there was no bag left going around, so it was evident that no-one had taken mine by accident. Arriving in Gold coast for a business trip and a plan to stay on for the weekend for a catch up with friends, I had nothing. Dealing with Jetstar staff on the phone was the most frustrating thing I've ever had to experience. My bag still to today has never arrived and my payment from Jetstar of $1600 (in...