Take a look at this story about this shocking airline.
And I note that this website is now creeping up the 1st page of hits on google when you search for Jetstar..............
http://www.heraldsun.com.au/travel/news/trainee-pilots-in-the-cockpits-w...
Not enough paasengers on JQ3 to Honolulu flight on 5 May 2011. So Jetstar downgrade the plane, to a plane with no starclass seats, so they say. Starclass passengers are offered economy seats or no flight.
Worse still, yesterday Jetstar continued to offer full price Starclass seats on this flight, on a plane that apparently does not have any starclass seats!!!!!!!!
Cannot comment too much as my flight is soon and I want to get on it, but I think we should just stop using Jetstar, as I have
unresolved changes to my trip and I feel my refund could take some time. I will let you know after the trip is completed.
As the Australian government was asking us not to travel to Japan and because of the radiation danger from the Tsunami and nuclear Power Plant explosion I phoned JetStar about their approach to refunds or deferral of travel. To my pleasant surprise I was promised a refund, along with other people I know. So, I happily went off to book and pay for a cruise as an alternative holiday. As others received their refund and I hadn't I phoned JetStar to find out when I would receive it. "Oh, no you were misinformed. The Finance Department rejected your claim". No-one had called me. JetStar...
We were saddened by the lack of Customer Service last night on flight JQ 529, when a young mother with a child in arms travelling by herself was left to struggle down external stairs to tarmac, up stairs to enter plane with her personal & babies hand luggage with no help or offer of by assistance ground or flight personal on plane, not even a kind smile . On arrival, a repeat of lack of care & assistance .Any injury to child or herself would have been the direct course of the lack of care .After being in customer service all my life I have never witnesssed such lack of care...
Arrived in Brisbane in time to checkin.
Computerised check in no go,
50 metre line,
3 staff checking in 4 staff in line moving people whose flights were about to close,
1 hour delay on tarmac - not sure how many people on plane
low on food,
staff can't speak English
1 hour delay leaving Darwin
Comming home - on time out of Denpasar - YE-HAR
arrive in Darwin
40 minute delay getting baggage - not enough staff
scheduled 3 hours in terinal to catch flight at 6:10. 5:50 announcemnet that flight delayed till 4:30 that afternoon...
I sent a very very detailed 5 page letter registered post to David Hall CEO outlining my issues with Jetstar.
I received a blah blah letter to which I replied again, quoting their own charter back to them, by registered post.
I received another letter basically calling me a liar, stating they did try and contact us, to which I replied again, stating that I was telling him he was being fed *** by his staff and that I could or would prove it. My phone records and email accounts would be produced to support my claim., again by registered post.
I have now received another...
Hi, bought 2 starclass tickets to Thailand. Did pay extra in case I had to cancel, which I did. Cancelled in February, still waiting for a refund despite several calls. They tell me they contact their finance department and will get back to me.
I am still waiting
i am considering getting my lawyer into the action
I applied for a Platinum Card which entitled me to a $200 credit to be used on a Jetstar flight. The cost of administration charges to set up the new card was $159. The credit of $200 is required to be used within 3 months after notification. Prior to expiration date I tried to use credit and they said it was void. I made several calls to try and resolve the issue but they referred me to an online customer care centre. The conditions of that call centre state that they will respond within 14 working days. After the time elapsed I called Jetstar to try to speak to a person direct in the...
I have booked my flight to Tokyo for the 17th of may before the whole disaster in Japan happened . My flight has been cancelled . 23 phone calls to their call centre later still no answer , no refund , nothing . NO numbers to contact their customer service managers , no response to my emails and no response to their online complaint form which i sent 2 weeks ago .I haven't been contacted at all. They conveniently change their website so that there are no updates on the flights to Japan at all! They are THIEVES , stole my $NZ 1260!
Key points -
As Qantas faces some potentially explosive industrial action over the next few weeks, analysts have been taking the knife to their forecasts, particularly as oil prices continue to rise and speculation grows of an equity raising.
With so much negativity, the company's shares drifted down to $2.11 a share on Friday, a whisker away from its $2 issue price when it listed more than 15 years ago.
Whatever surveys and customer service reports that Qantas brings up, mounting anecdotal evidence shows it has lost the mindshare of customers. The growing perception is...
on 6:30pm in the night of 1st of May 2011, I got text message about cancellation of flight JQ986 7am morning flight on 2nd of May, please call 131538, but it took more than 30mins to get through and talking to human beings. Jetstar only offered me later afternoon flight to Perth, I have explained to them I need to be in Perth in the morning as I scheduled, I also booked my hotel and returned flight from Virgin Blue, I can not cancel, I have to be there in the morning, there are Qantas flight available cost AUd774.70, I have no choice and have to book it via Qantas QF575, Jetstar refused to...
6:40pm flight JQ625 from Sydney to Avalon cancelled due to "operational reasons" (sorry Jetstar, be more specific) and now waiting for an 8:00 pm flight to ... Tullamarine then a bus to Avalon. This is the second time in a row this has happened (return leg changed to the other Melbourne airport). Not good enough Jetstar.
My wife and I flew to Bali from Melbourne via Darwin on JQ61/81 on the 24tth April.
Our one checked bag failed to arrive in Bali and for the last 8 days we have been subject to the most atrocious levels of customer service we have ever experienced.
I understand bags can be mishandled but the staff at Jetstar Melbourne and their Baggage Services in the Philipinnes are not even able to communicate just what action if any they are undertaking even after numerous telephone calls and emails.
The only response we have received to date is that they are unable to confirm if...
Late last year I booked jetstar flights for my family and paid over $2,500 via POLI, according to Jetstar they never received payment, the problems I had with the call center and finally trying to get some help from Qantas I still received no help at all. I had all the paperwork to prove that I made complete payment and the call centre asked me to fax my bank account details and personal information to Malaysia to prove my payment which I refused to do. Finally after 6 weeks Jetstar confirmed that in fact they had reveived payment 6 weeks prior. I was frustrated and annoyed that I had to...
Due to a few traffic mishaps we arrived at the airport during final call stage, normally you'd be worried right but not me I had cleverly booked in online "To save myself time" as they advise in those informational pdfs they send when you book a flight online with Jetstar.
My wife and I rush past security, get to the gate only to be told by a very "don't give a stuff" attendent that the flight has left and we have to report to the service desk.
After about 30-40 minutes in line for the service desk (3 people in line) we got told that we weren't allowed on the flight because we...
I booked a flight with Jetstar from Manila to Perth on February 23 on the Jetstar website and paid with my Visa card. When I submitted the details the screen went blank so I presumed that the payment was not made as it was not confirmed, I then went through the process and this time I paid with my Diners card, the payment was processed but when I checked my email I had two confirment bookings for the same flight. I then rang customer service in Melbourne and was told that the payment by Diners would be reversed, When I received my monthly statements I was charged for the fare on both...
How disappointed Jetstar, all flights that were running from singapore by Jetstart were cancelled in Singapore, why? we don't even know .. It is really a low cost airline with no responsibility whatsoever.
We want to know the true about cancelling all flights.
Thank you Jetstar
My flight was meant to be on 29th of April 2011 from goldcoast to Auckland , and the counter closes 1 hour before the flight and I was just six minutes late and I was not allowed to get on that flight , and I had to pay 80 $ to move my flight to the next day , the next day I come and jetstar announces 1 hour delay for the flight and all I get is we apologize for the delay !!!? Is that fair !?? I am late six minute for the check in time closing and your are 1 hour delayed and all I get is we apologize !! Where shall I cash it and get my 80 $ ???
Seriously wouldn't recommend anyone...
I also find Jetstar's behavior unbeliavable. They cancelled my flight from Ho Chi Minh to Singapore on April 11 and the only way to get a refund is to call a number whose lines, alas, always seem to have a high volume of calls right at that moment. With waiting times of "more than 30 minutes" (which basically means "you rather give up"), I called in vain and now I'm in Spain, wondering how to sue Jetstar Asia. Not only they lie to my face saying it's a delay (when it's an obvious cancellation), now they don't even want to give me back my money! Unbeliavable. I had to buy an expensive...
well i was sitting at the airport from 5am till 8pm they kept getting delays
Well they offered a $100 voucher which doesnt even work wen you go online to activate it doesnt work.
Even wen you call their call centre wen they cant answer your question they just hang up on you.Had enough of jetstar got all the records and plaining to take it further
Back in February I booked a return trip to the Gold Coast. Because I have had two knee replacements I always book seat 1F and pay the extra. Until yesterday this seat had always been allocated. When I checked in electronically I found that I had been allocated seat 4E. I complained at the check-in gate and was told to tell the flight crew. This was the beginning of my real live nightmare. The female flight attendant said I was not entitled to seat 1F because the person sitting in it - a young able-bodied male about 30 years my junior - had paid extra. I explained that I had too but she...
Received a text cancelling my flight to Newcastle from the GC but got the info too late to be transferred onto a flight from Brisbane. Took 5 phone calls to finally get through to follow the "Recovery Process" as per the text. After a 39 minute phone call to their 13 bla blah number & the useless customer service person not knowing what the freak to do, I finally get the answer that I am flying out the same time tomorrow. Same everything - flight number, departure time etc. No compensation other than I can stay in the Royal Pines Resort for the night, but I have to pay for it &...
4 and half hour flight
Hosties start to sell food and drinks from both ends of plane
3 hours into the flight they arrive midships to inform those in the centre seats of plane they have run out of food and drinks
20 minutes later same hosties enjoying 6 hot meals that were supposed to be sold out????
Are the passengers there for the employees or are the employees there for the payng passengers
Try getting a sleep at the rear of the plane
On the way back 4 and half hours of constant chatter from hosties so no sleep at rear of plane for customers
...
I made a booking on the 8th February for some family members - instead of using CC (cause of the $25 CC Fee) - my partner placed the booking via Direct Deposit. Flight was for 17th of March.
We then called up a month later as we had still received no confirmation / flight details - waiting for 50 mins on hold to get through to them - I found out that the flight had been held/cancelled as they hadn't 'received' payment the phone call then mid conversation the call drops out - another 50 mins of hold later I find out the details on how to get this rectified - I have to fax in...