Don't Fly Jetstar A place to share your Jetstar complaints.

Jetstar Complaints

To get results...go public on facebook

Submitted by Anonymous on Thu, 07/04/2011 - 11:59

I posted this on the NZ, Australia and Asia Jetstar facebook pages on 5 April 2011 after getting no where with the call centre:

"Hi Jetstar. I tried to make a booking for a flight between Singapore and Perth. Jetstar declined my transaction but still took $300 from my account. I made my first phonecall to the customer services reps on 15 February 2011 and have now called 12 times. I have also sent four faxes and two emails. And still no reply. This is absolutely appalling customer service and basically equates to Jetstar stealing my money. It can NOT take 7 weeks for what is...

3 weeks of calling and emails and no response

Submitted by Anonymous on Thu, 07/04/2011 - 08:41

I have been trying to book a flights for my family from the Gold Coast to Melbourne for 3 weeks now and errors in the calculation of fares are appearing on their site causing to over pay. I am cancelling the booking and calling them to get clarification and no answers.

I have contacted their customer care line 3 times a week for the last 3 weeks, and every time I call the automated message says something like "the wait time is approximately 5-10 minutes"; and 15 minutes passes when I get disconnected.

I sent them an email through their website and still no answer.

And...

Parents & Young Kids Separated!

Submitted by Anonymous on Wed, 06/04/2011 - 22:17

Our beautiful family holiday has not begun but already Jetstar have consumed my time with 8 phonecalls and anxiety caused to my family. Due to technical reasons our flight our mid afternoon flight was cancelled and were to asked to accept a 6am flight. Whilst I am understand that some things are really outside of peoples control my numerous attempts to get them to change this to the 11.35am flight was met with no 'not our policy', 'that flight is now cancelled' and 'that flight is sold out'. According to website it was running and there were seats available! Basically being left in the...

7 hour flight delay - no apology

Submitted by Anonymous on Wed, 06/04/2011 - 16:57

We had a 7 hour delay on flight from Denpasar to Perth.

Found out that at 1am the cockroaches start coming out at Bali Airport in droves.

No apology from CrapStar, just an offer of a hot meal on the plane at 4am (which they ran out of half way down the aisle) and a $50 voucher off my next flight if used within 3 months...

Uhm... pretty sure I'm not going to be redeeming that.

Hopefully these guys will go bankrupt soon and no one else will need to suffer.

No notification of cancelled flight

Submitted by Anonymous on Wed, 06/04/2011 - 16:12

My wife and I were scheduled to depart from Sydney to Cairns on JQ15 at 8am on Sunday 27th April 2011. We checked the internet the night before and all was well. We arrived at the international terminal at 5am. The electric noticeboard said our flight would be departing on time but there were no Jetstar staff at the desk. Some staff appeared at 6am only to inform us that our flight had been cancelled 24 hours earlier and that all passengers had been notified. Our travel agent later confirmed that they had not been notified and this was confirmed by Jetstar staff.
We were then told...

i got told today id get a refund but my sister can only get voucher

Submitted by Anonymous on Wed, 06/04/2011 - 12:19

I just wanted to share that i called jetstar today and got a full refund on my flights to tokyo on the 11th may and back on the 20th may. The lady was really nice and gave me all the alternative options but said i can also choose a refund so of course i said i want a refund. she put me on hold for 5mins then said its been processed and should appear on my credit card in 15 business days. However my sister who also booked flights but to osaka on the 15th may to the 23 may was told she can only get vouchers and jetstar is not giving refunds. Not sure what the heck is going on there but it...

Hanging Up

Submitted by Anonymous on Wed, 06/04/2011 - 11:50

Seriously, what company in the world has the policy of hanging up on their paying customers? Are we supposed to trust these guys by jumping on their planes after they act like kids and hang up? As soon as you mention "can i speak to your supervisor", they hang up. Does Jetstar even know this is happening? I can understand them trying not to refund my Japan trip but hanging up! I am going to cancel my Qantas FF in protest.

The other thing in regards to Japan. I bought a ticket to go to Tokyo. They cannot carry out their side of the contract which is to get me there safely. If they...

WORST COMPANY ON THE PLANET

Submitted by Anonymous on Wed, 06/04/2011 - 10:28

Very long story, but basically Jetstar mucked up the names on our booking, continually lied to us about fixing it or hung up on us to make us go away when we called them, and after hours of pointless phone calls that got us nowhere we gave up on the call centre and went to the airport to sort it out. Here we were told that the man could lose his job for fixing his problem and thus we were forced to buy the $70 seat for a second time, only this time round it cost us $319. I have complained and again been completely ignored. Full story is below.

As part of an overseas holiday me and...

Jetstar said you can pretend to be a policemen and a detective at the airport while u wait for the plane. HEH read on.

Submitted by Anonymous on Tue, 05/04/2011 - 20:15

found a very strange and interesting information from jetsta .com this is what it said:

Tips & Articles
10 ways to kill time at the airport:

Lounge around
Once reserved for the hotshots in First Class, deluxe lounges can now be your home away from home – for a few hours, anyway – for a small fee. At minimum they usually have comfy seating, newspapers and magazines, a food buffet and free wi-fi (a real boon in those benighted airports that still charge for wi-fi access).

and then it says the following:

People-watch
If there’s anything...

No "Options" for Phuket Flight ... Yet

Submitted by Anonymous on Tue, 05/04/2011 - 19:05

My family and I were supposed to travel to Phuket on 31 Mar but did not make the trip when the flooding situation there did not improve. The night before the scheduled flight, the Thai Meteorological Dep had even issued a flood warning for the southern part of Thailand and listed Phuket as one of the high risk areas. As we were traveling with 2 very young children, we did not want to take the risk.

We called Jetstar and the customer rep, Trina, assured us that Jetstar was aware of the flooding situation and would assist affected passengers by offering them some alternatives such as...

ULTIMATE ANGER (or why Jetstar are a load of piss-midgets)

Submitted by Anonymous on Sun, 03/04/2011 - 23:11

On Wednesday I am going to Melbourne.
I should be like this:
Yay! Supanova! Yay! Melbourne International Comedy Festival! Yay! 1 man LOTR show! ⊂二二二（　＾ω＾）二⊃ <—-being carefree and above, with arms stretched out while running/soaring, happy happy happy yay!
But instead I am like this:
*Waiting on phone …..yet again* grrrr take my phone call you damn tit-gypsys. I’m going to nail you to a fan and throw coffee cups at you, bloody monkey sluts. (,_,) <—- no more faith in the world, ready to hammer my hands to the desk, because it would be less painful than talking...

Changed flight from Friday to Sunday

Submitted by Anonymous on Sat, 02/04/2011 - 15:39

I have purchased return ticket from Kuala Lumpur to Singapore on 22 April (Friday) & return 25April (Monday) Few days ago I received an e-mail from JetStar informing that my Friday evening flight has been changed to Sunday morning (24April).

I couldn't believe that JetStar could do such changes, flight shifted from Friday to Sunday!!! Its such a ridiculous timing..I have lost 2 night hotel booking!!

I might accept if the flight changes for hours but not for days!!!

Thanks a lot to JetStar for ruin my whole planning in Singapore.

This is my last flight...

Flight Cancelled with only 3 hours notice...

Submitted by Anonymous on Sat, 02/04/2011 - 11:10

My wife and I were in Sydney on Sunday the 27th march for our wedding anniversary. We flew there on the friday on LAN Chile and everything was fine.

We were due to fly out at 6.25pm on JQ205 for Auckland. We were sat at a resturant discussing getting a taxi to the airport, when at 3.40pm we received a text message from Jetstar saying our flight had been cancelled and ring this number for more information.

We rang the number provided and were told the flight had been cancelled, no reason was given, and we had two choices. 1) A full refund 2) transfer to an alternative...

Toughen up princesses....really....TOUGHEN UP!!!!

Submitted by Anonymous on Sat, 02/04/2011 - 11:03

Flying to Cairns for a work conference due to depart at 10pm. 10:30 comes and they tell us flight is cancelled because the plane is delayed half an hour and that make all the staff work overtime 30 mns (so they need to cancel 2 flights).

All the passengers line up to get on another flight. 1 hr later, you get to the front to find you are in the wrong line, so they tell you to line up "over there". After lining up another hour, you get to the front to find out you are meant to actually line up "over there". 45 minutes later, you are 'almost' at the front and they walk off. You go up...

Trying to hide under

Submitted by Anonymous on Sat, 02/04/2011 - 10:24

Bought two tickets Wellington to Auckland for myself and my partner, flying off at 10.20pm on 1 April (Friday night). Arrived early to check in luggage, which went fine. They announced that flight would be delayed and will do another announcement in 10 minutes, and keep updating us. Waited 10 minutes, no announcements so went to check the departure board. Apparenly it had been delayed to 23:55 (with no announcements). It seems like Jetstar staff were trying to hide information from us. Later, found out from the other passengers that the plane from Auckland had landed and the flight back...

bag drop 1 minute late ???? - bad luck your luggage isnt going on the plane

Submitted by Anonymous on Fri, 01/04/2011 - 21:44

cut a long story short , paid $313 for a one way ticket to Adelaide ( so not a cheap ticket ) - flying return qantas, checked in the night before , so already had a assigned seat.my watch said 320pm , counter staff said it was 321-322pm, we wont load your luggage, i asked if all luggage had left for the plane , it hadnt but still too late. yes my fault for being 1 minute late but the attitude and dogmatic unfreindly nature ( especially Beth) was unbelievable and so rude, luggage weighed only 8 kilos ( i didnt have any carry on luggage) so dont give me any crap about captain needing to...

Jetstar that pilots feel more comfortable [talking] to a Senate inquiry rather than taking it up with Jetstar management?''

Submitted by Anonymous on Fri, 01/04/2011 - 14:22

Follow up story - Jetstar responds to yesterdays SMH article "Toughen up, princesses"

Key points:

Jetstar flight attendant Monique Neeteson-Lemkes, a Flight Attendants Association of Australia union representative, but appearing in her own right, said fatigue issues extended to cabin crew and morale was low.

''I would say it is a very toxic workplace at the moment,'' she said. Cabin crew were ''fearful of using the word 'fatigue' '' for fear of repercussions.

But Senator Xenophon warned that Jetstar might have an internal problem of bullying and intimidation....

Jetstars major pay stuff up.

Submitted by Anonymous on Fri, 01/04/2011 - 12:15

Did you know that payroll overpaid Australian pilots by 70000 each and have ten years to pay it back? If you crunch the numbers and put this amount into a high interest account they actually earn money. crew have to work harder and longer to make up for the missing millions and made to fly to Japan which is not safe even though the experts and I use that term loosely from jetstar say it is. oh if you don't want to fly there you must take unpaid leave fair? Doesn't sound like it.

Plus...

Submitted by Anonymous on Thu, 31/03/2011 - 18:23

Did you guys also know that Jetstar recruit new pilots, pay them in NZ dollars, and make them pay for their training in Australian Dollars? I need to contact Jetstar to see if they know how I can somehow manage my household bills this way - imagine the cash I'd save!

didn t let us board

Submitted by Anonymous on Thu, 31/03/2011 - 17:48

We are 2 girls backpaker, traveling around the world since 6 months now, and this is the first time this is hapening to us..Yesterday as we were checking in they didn t let us board because we didnt have a reurn ticket ( or a proove that we ll live thailande in the next 30 days)...We want to travel , as many backpackers, thailand then Laos, cambodge, vietnam by bus or train or boat but not by plane. so because of that we didnt board, pay another $110 for our tomorrow fly, cancel our hotel reservation, return ticket to sydney train station...here another $250 in our little budget just for...

And I thought Tiger had rip-offs in the bag...

Submitted by Anonymous on Thu, 31/03/2011 - 17:22

Bringing my loving parents down for the Easter weekend and just tried to amble my way through the ridiculously lengthy Jetstar online booking process - something which is deliberately designed so that even Gen X and Y have probs doing, let alone the BB's.
Without watching what you are doing, so easy to get shafted a good half dozen times.
And this was before they stung me with a 28 dollar fee for using my Visa card! Not a problem (apparently) if I had had a Jetstar Mastercard, where the "booking fee" can somehow be magically waived.
So, I called them to ask for...

Tired Jetstar pilots told to 'toughen up princesses'

Submitted by Anonymous on Thu, 31/03/2011 - 14:33

This is, what?, the third article this week about Jet Star in the Sydney Morning Herald?

Enjoy...oh, and DONT FLY JETSTAR.

A senior manager told Jetstar pilots complaining about fatigue from long shifts to "toughen up princesses" in a scathing email, a Senate inquiry heard today.

"You aren't fatigued, you are tired and can't be bothered going to work," the email said.
The email, which dismissed pilot complaints about Jetstar's flying rosters from Perth on the Denpasar-Singapore-Perth-Melbourne-Perth route, surprised Qantas chief executive Alan Joyce and Jetstar...