Don't Fly Jetstar A place to share your Jetstar complaints.

Jetstar Complaints

Flight 696

Submitted by Anonymous on Mon, 01/11/2010 - 19:08

Arrive at HK airport to check in 2 hours before the 8:10pm departure time and are told the flight would be delayed by one hour. No big deal but an sms might have been good. I later see the time has been provisionally changed to 4:30am but that they would update us at 1am. We finally board the plane at 5am only to be told we will have to wait another 30 mins whilst they find an engineer. I mind less about the plane being 9 hours late taking off but the truth was that the plane had not even left Singapore when we checked in. How difficult would it have been to sms everyone to let them...

Caught

Submitted by Anonymous on Mon, 01/11/2010 - 14:51

Four Jetstar Pacific porters busted for theft
Last updated: 10/22/2010 11:00

Police in Ho Chi Minh City arrested four Jetstar Pacific porters for stealing passenger's property on Thursday.

According to Tan Binh District’s police, a 50-year-old passenger disembarked from flight No.737 from the central city of Hai Phong to discover he had been fleeced.

At Tan Son Nhat International Airport's baggage carousel, he found his luggage slashed. VND3.2 million (US$164.18) and jewelry worth containing some 0.7 oz gold had disappeared from his luggage.

After the...

Customer dissapointed with Jetstar so bad that he gets off the plane!

Submitted by Anonymous on Wed, 27/10/2010 - 17:25

The other day I was flying from Auckland to Wellington when I had so many problems which meant that even though I was sitting on the plane, I asked if I could get off and did! Read about it on my blog:
http://bit.ly/9JgrBq

The interesting thing was they Jetstar sent me a message on twitter saying that they were going to look into it and get back to me. 1 Week latter and I have not heard anything. Check out my follow-up article on my blog:
http://bit.ly/95TXE4

Jetstar Online Booking is a Joke!

Submitted by Anonymous on Tue, 26/10/2010 - 15:36

I tried to use jetstars online booking over a year ago and had the same problems, tried IE and then firefox no luck. In the end I had to book over the phone and the Jetstar guy was in such a rush to get he miss spelt me name and address and when I tried to ask him a question about the credit card charge, he ignored my question, just kept asking for my credit card details, and actually had to ask 3 times before I got a response.

Was very frustrated once the itinerary came through with incorrect details I wrote a letter to complain, only to get a response from jetstar "Jetstar are...

Tin Pot Airline

Submitted by Anonymous on Mon, 25/10/2010 - 11:31

My son booked with these dills to fly to Bali with a mate, gets delayed for 2 days, when he gets to Bali they cannot find his nag for 2 days and offer no help his ho;iday ruined, when you have a problem with Jetstar you cannot contact anyone you get some poor bugger in India on $1.00 a day that knows nothing when you ask for a H/O number you cannot get one you just get a post box address in Melbourne to send your complaint.

So I write a 2 page letter to the Managing Director at Jetstar and register it, that was 4 weeks as of today, still no reply, what a rude cheep crap airline...

Since When do the seats not recline

Submitted by Anonymous on Mon, 25/10/2010 - 07:51

Booked red eye flight from Perth to Sydney thinking it will be ok we can sleep. Get on the plane which left late and sit down. It wasn't until we were up in the air that we notice the seats didn't recline. If we had of known the seats didn't recline we would have booked with another airline. To top it all off the staff were rude. Someone asked them to be a little more quite and they turned to each other to say well try 3am our tirme. My view is they ticked the box to work for Jetstar so keep your throughts to yourself. My other thing is I was watched the crew serving customers and...

YOU PAY FOR WHAT YOU GET!

Submitted by Anonymous on Sun, 24/10/2010 - 15:34

Traveling back from Phuket with Jetsstar Asia, seat Ok, able to move seat and room enought to haver a meal.
We got delayed in Singapore - two hours later we booked in and I spoke to the Jetstar rep, I think she was from Australia!.
I said I was not happy being delay as it would cause further delays back in Perth, her reponce was ALL airline are late!! This RUDE reply, I follow up by saying I will pay the extra next time to get a better flight with leg room and room to sit back in a seat.
HER REPLY " You pay for what you get"
Now, this is thier european staff member...

Jetstar lost our childs car seat and after 6 weeks they are still not making payment and we have dealt with more than 6 staff ...

Submitted by Anonymous on Sat, 23/10/2010 - 08:41

They lost our childs car seat and after 6 weeks they are still not making payment and we have dealt with more than 6 staff who keep stalling and wasting time, excuses, asking for the story all over, forms, faxes lost, receipts, you name it they are trying to use it to avoid paying for it. But itis simple really, if they didn't loose it to start with there would be a problem. The amount of money this company is wasting on administration they could have purchased 10 child seats by now. Scary company to deal with if things go wrong. I wonder if the Jeststar CEO knows of this waste...and...

Online booking

Submitted by Anonymous on Fri, 22/10/2010 - 20:20

I have been trying to make a booking online all day. Each time I try it comes up with a different error. I call their customer service line - explain the problem - "Oh sorry, we are having trouble with our booking system - why don't you call back in 24 hours." If the damned system is down then SAY SO ON THE HOME PAGE and on the phone recording instead of wasting our time!

Haaa, what booking?

Submitted by Anonymous on Thu, 21/10/2010 - 13:33

I found the Jetstar website incredibly awkward and 'clunky' to use.

I booked a package deal including return flights for two people and accomodation in Sydney for one night as I was attending a Business function. The booking was made and I printed off the details which confirmed the booking for both the return flights and the accomodation however, unfortunately when I went to pay using my Visa card payment was declined.

Now admittedly this may have been an issue at my end as I had just recently received a new card, however I did try on subsequent days...at least three times...

Jetstar Cancellation - lack of information

Submitted by Anonymous on Wed, 20/10/2010 - 11:13

Following on from the previous post, my daughter was meant to fly on the 9.45 Syd to Sunshine Coast today. She was flying back from the UK. Got an SMS about 5pm on the 19th. Options provided by staff member: Move to 7.30am (which was useless as my daughter needed to get from the international terminal in less then 30min), or 1740 which meant sitting in the airport for several hours. Other option was a refund which would mean buying another airline ticket at short notice (expensive).
Asked whether she could be put on Qantas - no was the reply by the rather unhelpful staff member....

Flight Cancelled - No Reason

Submitted by Anonymous on Wed, 20/10/2010 - 09:43

Was meant to fly at 9:45am from Sydney to Sunshine Coast.

Had web-checked in but was told at the counter the flight had been cancelled. I was then informed I had been booked on a QANTAS flight to Brisbane at 12:15pm. A bus would then take us to the Sunshine Coast.

Frustrating as no reason given for the cancellation. I would have liked a SMS informing me that the flight had been cancelled.

Claim Credit? - no payment authority form

Submitted by Anonymous on Tue, 19/10/2010 - 09:21

After several delays we were offered a phone credit and dinner to $35.
They do not have a payment authority on their website.
The "Customer Care" centre tell us it is "not their department"!
We have to drive back to our nearest airport - 140km round trip - to pick up a form from the Jetstar counter!
Even if we considered doing this we doubt that they even have such a form at the airport.

Has anyone ever claimed a phone credit or dinner costs from Jetstar?

Where do these forms really exist?

Sick Pilot

Submitted by Anonymous on Tue, 19/10/2010 - 08:50

At 6:20pm on 15th October 2010 I was sitting in a Qantas plane at Port Hedland (WA) when it was announced that the pilot had been suddenly taken sick. All passengers were asked to disembark whilst a decision was made by Qantas. At 8:00pm it was announced that a new pilot would be flown from Perth to Port Hedland. 3 hours later we left Port Hedland for Perth. I was scheduled to catch a connecting Jetstar flight from Perth to Sydney at 10:55pm. But of course I did not make the flight and arrived at Perth at 1:15am. I had contacted Jetstar at 8:30pm on 15th after being advised of the...

Shitstar

Submitted by Anonymous on Mon, 18/10/2010 - 22:58

"Three minutes late, mate, it wouldn't matter if you were one minute late, you're not getting on the plane. If you wanted a quality airline mate you should have flown Qantas." Qantas was govt owned, staffed by public servants. A burocracy of the worst kind. That legacy remains. I'll never refer to their pathetic offshoot again as anything but "Shitstar"; "Shitstar", it has a real "ring" to it. Quite literally if you take a moment to think about it. I only hope it catches on, you utter bastards ..."mate". (and don't waste too much emontional energy on them guys, the pricks are just not...

so wrong

Submitted by Anonymous on Mon, 18/10/2010 - 15:30

I was flying on a qantas ticket and was entitled to food etc, and they would not give it to me was so frustrated, 4 out of 4 flights were late, and then they lost my bagage and didnt have any reps to help! Crazy!

Shocking Customer Service and Laughed at 8 customers very pissed off

Submitted by Anonymous on Mon, 18/10/2010 - 10:27

Jetstar Sucks the Kumra big "Time Do not Fly with them"....
Flight 5:10pm from Wellington to Auckland

8 people including myself were at the jetstar line-up exactly 30 minutes before flight - NONE of us had luggage!

We were told as we did not get to the counter within 30 minutes that our flight was closed - in spite of the fact that people were still queuing to board!
- they stated that for domestic flights you rally need to arrive 1 hour before and international 2 hour's.... BOLLOCKS I say.

Additionally to this we were told the only option was come back...

A complete lie

Submitted by Anonymous on Sun, 17/10/2010 - 12:08

This morning my family and I turned up at the domestic airport 1 hour before our scheduled flight. We attempted to check in but were told that we were at the wrong terminal and were supposed to be at the international terminal. This was annoying but not the end of the world so we turned around to jump in a cab. Just as we were about to walk away the lady at the counter lazily added that check in at the international terminal closes one hour before and thus we had missed our flight. We were appalled but all we were told we could do was to pay another 200 dollars and get on the next flight 7...

Contact Centre that picks up call and do Nothing

Submitted by Anonymous on Sun, 17/10/2010 - 00:35

Jetstar has totally lost me as a consumer. It's my first and my last time.

My flight got delayed for more than 6 hours and now I am trying to call Jetstar to request for my insurance documentation. I have called more than 4 times and until now, they did not give me a reply nor have they sent out the letter for me to make the claim. The insurance claim is SGD200 and because of their terrible horrendous service, i think I'll never get this claim done!!!

JET STAR !!! I DARE THE JET STAR CEO TO CALL ME +64 21 234 6372

Submitted by Anonymous on Fri, 15/10/2010 - 11:43

I booked my flights using Qantas Freq Flyer points. AKL-SYD, SYD-ADL, ADL-SYD, SYD-ALKL. The last leg was on JETSTAR, I did not wish to travel JETSTAR but that was the only alternative. So I arrived in Auckland to collect my bag to discover that the my hard luggage had been smashed. I duly filled out the forms and dropped my damaged luggage to their nominated baggage repair contacting company whom promPtly told me that it was un repairable.

Bearing in mind that businesses 'get busy' or just plain old drag the chain and dilly dally expecting the client to drop the claim or...

Jetstar staff member hung up on me!

Submitted by Anonymous on Thu, 14/10/2010 - 19:58

How RUDE! I was inquiring about a credit I had applied for some flights we could not take due to medical reasons, I faxed off a cover letter, our flight details and medical certificate to Jetstar....and we waited and waited....and waited! No response, so i rang to find out what was happening and was told I should have rang Jeststar back within 3 days to make sure it had all been processed and it is to late, so I questioned this 3 day policy, then asked to speak to a manager, and this employee just kept telling me no, sorry there is no point, so I asked his name again and he said Zac (It...