Jetstar Complaints

Jet star should be taken to the Humanitarian Tribunal Court for crimes against humanity. The sheer scale of their stupidity and ignorance is staggering. Lack of customer service skills, lack of intelligence and lack of human decency are the many treacherous pitfalls lying in wait to fuck you over at every turn when you fly this pathetic joke of an airline.
Wow. Those are some pretty heavy allegations on my part, aren’t they. But rest assured I can back it all up. Just as sure as the bile is rising in my throat as I recall my horrors with jet star, I implore everyone to avoid this...

I had a call from my daughter's boyfriend's mother at 9.15 pm last night (sunday 10 October 2010) who was panicking because the my daughter and her boyfriend were no where to be found when she arrived at Sunshine Coast airport to collect them. Apparently Jetstar would not disclose information as to where the flight was or even if it had landed. After I was contacted by the Mother who was in a panic, I called Jetstar. It took 45 minutes of me waiting in a queue to speak to a Jetstar operator who told me the flight had landed at Sunshine Coast at it's scheduled time of 6.15 pm. You can...

I was supposed to take Jetstars to Melbourne to catch a connecting flight back to Singapore. But noooooo, Jetstar has to delay the flight, screwing my connection and making me fork out AUD450 for Virgins Blue to make it in time.

But that is only the beginning of the horrors of what must be the most atrocious customer disservice ever displayed...

I called the helpline somewhat reconciliatory - wanting not an apology (none was offered anyways) but just a simple request for a letter stating that the flight was delayed, to facilitate my insurance claim.

I ended up calling...

I decided to take the family for a nice 10 day trip to Bali. We have four young kids, boys aged 2,3 6 and 9, so travel is a bit of a challenge at the best of times, but is manageable. I fly all over the world for business very regularly and am Platinum FF with Qantas, Emirates etc, so have flown with some of the best and the worst airlines over many years across the US, Europe and Asia.

Well lets just say that Jetstar opened my eyes to a non existent level of customer service to such an extent that I began to believe that as a customer I was more of a pest and inconvenience to...

The complaint letter:

After being rather satisfied with the Jetstar/Qantas service over the past few years - I now regret to express my absolute disappointment with your airline’s lack of communication, especially with your customer service team who were rude and held no responsibility for the situation your airline put us in. Please find a detailed breakdown of the issues we experienced below;

PROBLEM NUMBER 1: DELAYED / FAULTY AIRCRAFT

Our journey began on flight JQ35 from Melbourne to Denpasar on September 16 2010. I used Qantas Frequent Flyer points for this...

I recently flew Jetstar from Brisbane to Newcaslte on my frequent flyer points. Well never again. Better off walking home I think. After checking in early I was given, without a doubt, the worst seat on the plane. Last row isle seat. After taking my seat I was drawn to the conversation taking place directly behind me by two staff members. No way to avoid this as they were yelling. Not that they were arguing but simply having ng a normal conversation. not too sure of the reason for the yelling. At first I thought a staff meeting was taking place. Then my thoughts were No this may...

Akl-Chc delayed 2.5 hrs. Check in advised due to weather. Funny considering all other airlines operating on time. When I asked the real reason I was told "if I don't like it book another airline". Once finally onboard pilot informed that crew called in sick. Obviously Jetstar run on bare minimum with no contingency plans. Arrived in Chc 3 hrs late. Had a same day return for 5pm. At 3 pm the Jetsar website showed ETD 1730 ie 30mins late so I went to the airport at 4.30pm. Airport screens showed 6.30pm! The Jetstar flight sched for 6pm meanwhile was on time. Jetstar wil not switch aircraft...

Flying tomorrow to Sydney but no itinerary or booking confirmation emailed to me. Rang to ask for confirmation/itinerary to be sent. So far, 48 minutes listening to grating non-stop Jetstar advertising, punctuated with "did you know you can ask questions on-line" (ie, why don't I just get off their telephone line), and every ten minutes they replay the two untrue statements "we value your call and will be with you soon".
There is no on-line pathway for my request, so to point out their service omission I have to use the phone, and so i must listen to their hateful "spread your wings...

I have been trying to book a flight to Hobart from Melbourne for over 1 hour now on the internet. Get through all the procedure, typing in the day, the time, finding a seat then. Try to pay for it no such luck! Jetstar will not accept my payment....Try again, must be a simple error. One & half hours later, frustrated & angry just can't pay for it. I have tried three times tonight, and three times this morning at 6.30a.m ...was late to work because of it. Thought don't worry try the phone, Can not get them........Looking towards Virgin over the Tasi Island instead. Maybe...

Arrived at the domestic terminal well over an hour before what I believed to be a domestic flight. Silly me, the flight was leaving from the International terminal. I should have known that, even though my itinerary made NO mention of this fact. Rushed over to the international terminal and got there just under an hour before the flight. My flight was on the departure screen right up until I got called to the counter when it disappeared. Officer asked his supervisor if he called check me in regardless - NO - she was extremely rude, arrogant and condescending to both him and me. I was...

HCMC to DANANG, first and last experience with JETSTAR,,, Plane was disgustingly dirty, rubbish all over the floor, on the seats, everywhere, the customer in the seat next to me found a full Air Sick bag in his seat pocket, that's just wrong.

Jetstar Vietnam also have some sort of retarded carry on lockers, i think went out of style about 20 years ago, the same carry on I have traveled with around ASIA for the last 10 years is not acceptable on JETSTAR Vietnam flights.... AIR ASIA, TIGER, VNAIR, etc etc all accept this standard bag.

Staff at check-in very unorganized and...

I was booked on a return flight from Bali to Sydney and did so a few months prior,upon boarding i took my seat in 1A as I suffer from anxiety attacks and this has a window and close to the front which doesnt cause me any problems.However upon sitting down I was ignored an offer of water or drink and then told i had to move to a center isle seat as a woman with a baby required my seat.Therefore I was placed somewhere I try to avoid because of theses attacks and explained to the attendant however they insisted we move from these two seats.I did so and was amazed that the woman who took over...