Jetstar Complaints

I made my reservations and then I decided to add extra luggage, I ran the people from that company and stated that I was going to be over the limit so I had to pay the extras. No problem there, once I arrived to Sydney I was told that I had to pay an additional $160 because I was over the limit, I stated that I had already paid and the woman from the counter told me that I had to go to the front desk. "That was ridiculous", I thought but I decide to go to the counter and try to do it as fast as I could or I would miss my flight... I was very, very wrong. The red tape and sarcasm was on...

I booked a return flight from Melb-Syd, I was due to depart on the 06.08.2010, unfortunately my Uncle passed away suddenly on the 03.08.2010, I rang Jetstar on the 04.08.2010 to advise them I wont be able to go to Sydney due to the death of my uncle, I was advised that they could give me a full refund and all I had to do was send through a certified copy of my uncles death certificate.

On the 25.08.2010 I faxed through my covering letter, death certificate and Jetstar Iteniary paperwork, on the 26.08.2010 I faxed through all the documents again three times, so in total Jetstar has...

I booked some flights online for my family and got charged a $14 credit card processing fee but here's the catch, you don't know how much the processing fee is until you confirm & pay for the flights. I rang F*&$STAR (sorry that's there new name) and the woman on the phone told me that they charge per person per carriage. So it cost $3.50 each for my husband & myself plus $3.50each way up & back. What a load of shit, it's highway robbery.

Read the Jetstar booking pages carefully, clearly selected the 'No Insurance' radio button option during the myriad of additional useless deals that the Jetstar booking system spams you with, yet I still got charged for insurance, obviously they slip it back into your purchase right at the end to scam you out of the additional $$'s.

Jetstar seem to be using some really dirty sales practices on the online booking system to try and get every $ out of you that they can, opt-out purchases and increadibly long pages so you can't easily keep track of the price as you go.

J Q 191 GC to CHCH 22 08 2010 Had purchased extended leg room option in Row 13 B and C on this AB 320 flight, 5 and a half months prior to flying . At check in was advised that we had been switched to Row 1 D and E and told by the Jetstar Check In clerk that the leg room was the same. It is not. Jeststar sold an option for $54NZ that it did not deliver and their employees on the counter and the flight all lied about it. Will pursue this via consumer protection agencies.

Just wanna share my experience calling the Jetstar call centre.... Due to work commitment I often fly with Jetstar as they offer tremendously cheap flights. No matter how good the competitives are, flights are much more cheaper that Jetstar. But well sometimes Tiger Airways tends to me way cheaper but as u can see they're not so punctual than Jetstar even Virgin Blue arent. Well maybe there a hick up here and there and its just common. Im immune to that cause Ive been all of my life. Not even the best airlines would be able to avoid schedule change.
But here's a delightful story...

Summary

Start of problem
1. Book a flight on the website for my domestic helper
2. Website crashed while payment was being processed and as a result no confirmation email was received.

The Saga
Phone call 1 - reached Japanese call centre. CS rep checked with payments department and confirmed payment was actually processed and itinerary will be emailed out within 24 hours. No email after 13 days.

Phone call 2 - reached Japanese call centre again. Told by CS staff that payment is not yet confirmed!!! Subsequently checked with *supervisor* and again...

Don't blink whilst on board. The flight attendants will assume you are asleep and will whisk past you at the speed of light so as not to serve you their lousy food.

If you are a Qantas frequent flyer and fly Jetstar on a ticket that allows you to earn points, don't expect to have them credited. You are, more than likely, be left in a position where you will need to haggle, badger and complain in order to get those points credited. Don't expect them to be credited without a fight.
I have now made two return trips to Bali from Sydney on their StarClass (they wouldn't know the meaning of 'class'). Each time I have had to hound Qantas to have my points (something I am entitled to) credited. I am even a Qantas Chairman's Lounge member and let me tell...

Flew Jetstar from Bali to Perth on 28th July 2010. Seats didn't recline - none of them, not just the exit row seats.
I advised my parents who are traveling to Singapore on jetstar to ring and check if their plane will have reclining seats, and the customer service person insisted that all their fleet have reclining seats. So I rang back to give them my experience and the guy argued with me on the phone - refused to believe me that the seats didn't recline. So I asked to be put through to the manager or have an email address of someone I could write to as I am very concerned by...

I am not about to comment on the other stories here, as I don't have a right to judge and I am not about to outright defend the airline either. We are all biased in our own way, no matter which side of the playing field we're on.

I have two experiences to share, though. One awful, and one wonderful.

My worst experience with Jetstar was on a flight between Melbourne and the Goldcoast quite a few years ago when I was a very young teen. It was the middle of summer and sweltering hot, the plane reaked of sweat and people kept asking for water - which simply was not coming. If...

This is my story, I worked for an outsourcing company which does customer service for Jetstar. I would like to advise to the customers/passengers that we as Customer Service Agents don't have any direct connections with the airline. Meaning that we only follow orders from the airline. I do notice that this airline do make schedule change at the last minute hence the agents do receive a lot of complaints, just a friendly reminder that it is not us who changed it and we will do everything in our authority to help the customers out. But there are some problems that we can't do because our...