Jetstar Complaints

Myself and three friends have just flown from Sydney - Melbourne - Singapore - Ho Chi Minh City.

The flights from Melbourne were significantly delayed, which left us rushing to the terminal directly from our flight once we landed in Singapore. The Jetstar staff at Singapore terminal assured us we didnt have to check our luggage in again and they would put them on the Singapore-Ho Chi Minh City flight.

Guess what? They didn't. We arrived in Ho Chi Minh City to find no bags.
After calling every contact number we could find on the Jetstar website, we are nowhere closer to...

Straight from the Jet Star website after sending a complaint through their e-mail system. Would people honestly be sending expletives and threats to such a highly respected airline?

"Please note that we will not respond to feedback containing inappropriate language (e.g. expletives, threats of a malicious nature) or if you fail to provide accurate contact details or legitimate booking information."

Flew Adelaide to Christchurch, via Brisbane. All book on the Qantas web site, with a preference for Qantas. But they don't have a service into NZ any more, you have to get Jetstar.

The ADL to Brisband part was Qantas with a change to Jetstar in Brisbane.

We were told on the phone to the Qantas call centre, and again in the airport that the luggage would be checked all the way through with no need for collection and re-checking.

On arrival in Christchurch - no luggage. Not just me and my family but also 2 other people travelled the same route and had no luggage turn up...

On the 18 Nov 2010 I made a booking via the website for six persons. Transaction went through and I had printed out an itinerary dated 18 Nov 2010. I had even gone through the seat selection option and paying extra for front seats. I entered my Credit Card and all details. There was no screen prompt for anything else and I selected to make payment. I remember I received a note that says payment was successful (screen with the processing circle) and it disappeared when I closed it. I proceeded to print the itinerary.

A month went by, no email and no nothing, but my itinerary has my...

I had booked a flight to chch from sydney quite last minute, but more than enough time. (i booked on sunday and flew out tuesday night). i got to the airport on tuesday an hour and a half before i had to so i could check in. when i got to the counter i was told that i had not been booken on any flight and to stand to the side. i stood to the side for a very long time while trying to explain that i had booked and most certainly had paid. eventually they found me in the system but told me my payment had declined. after making me wait around for ages and trying to charge it to my credit card...

I had originally booked tickets for my family a couple of months ago for the holidays. While I was booking them, the online booking system wouldnt progress through the final payment step, so I had to ring a telephone consultant to see if I had indeed been charged, and since i hadnt, they completed the transaction over the telephone for me. In the meantime, my husband decided to leave me and so didnt want to fly, so I tried to change his ticket. This meant pinging around in the Malaysian call centre, where every consultant I spoke to ended up hanging up on me when I outlined that I wanted...

on 12/12, I caught the evening flight from Launceston to Sydney, but being stupid, i left my camera bag under the seat in front of me (my fault, I know). I worked it out half way to the long term car park, so picked up the car and headed straight back to the terminal, where the baggage counter was closing. They advised me that the plane had been locked up for the night, but that I should call their lost property number on Monday morning.

I called at 6am, got the answering machine saying they were not open until 7:30, but left a full & detailed message anyway.

Hearing...

Hi, I am just giving an update on my previous thread that I wrote on the 24/11/2010. I called Jetstar again and spoke to different person. And this time, she just approved my refund. And after about 2 weeks waiting, I finally got the refund today (minus $20 admin fee).

My wife and I arrived at Sydney from UK with two young children under a business visa.
My company had screwed up the internal flights, so we popped across to the JetStar services desk. I explained that as we were emigrating, we had over 100kg excess baggage from our BA International flight (top service there!), which we expected to pay heavily for. The Jetstar girl on the desk (apparently new in the role) told us we had only 20kg hold baggage per person and 10kg carry on. Quantas offer 23kg, but they weren't flying to Sunshine Coast soon, so we decided to pay the baggage excess and...

Today we were 2 mins late for checkin thanks to a Qantas delay

Jetstar checkin girls were extremely rude and badically said too bad so sad. Now we are $1200 out of pocket.

Thanks Qantas and especially thankyou jet-slut for your compassion.

I do have my own story, but I think this one says it all:

http://www.news.com.au/travel/news/jetstar-told-family-to-prove-baby-dea...

Just another day in the life of Jetstar Airways I suppose.

I will start my rant by saying I'm a GOLD frequent flyer with Qantas as is my wife. I am also a senior manager in a large company that up until last week flew with both Qantas and their substandard cheap alternative Jetstar. We are moving everything we have. Never will we fly with these arrogant donkeys behinds again.

We a family of four booked our flight with Jetstar travelling from Sydney to Christchurch. Departure date was last Thursday 25th of November. 8.55am scheduled. Luckily I subscribe to a iphone application that monitors flight delays and I got a txt at 10.30pm the night...