Jetstar Complaints

I booked a flight from Singapore to Kuluar Lumper on 10th Oct 2010. However, after I keyed in all my credit card info, the system shows a erro message on booking, so I tried again, then it shows the same errow message. I guess the system is not working on that day, so I do the booking 11th Oct again and it went through.

When I received the credit card bill end of October, it shows 5 transactions from Jetstar. the 4 transactions shows that the system charged to my card even thought they gave me the erro message ( mischarge transactions :CCOOWX $161.85,E6KCMM $266.85, R3EJMY $161.85...

Mr Gerry Ricketts -Managing Director
JetStar
GPO Box 4713
Melbourne Vic 3001

Dear Sir,
RE: FLIGHT JQ 419 – GOLD COAST – SYDNEY / 20.11.10
I have flown around the world many times over the years and yesterday I experienced the worst attitude from a flight attendant I have ever had. Never before have I experienced such rudeness and ineptitude.
Upon boarding I was greeted by a man named Steve. He directed me to my seat in 1C. I very quickly discovered that all the overhead baggage compartments were full. I alerted Steve of the problem. He said “You’...

Hi Guys

Has anyone been able to get a 1 cent flight to Sydney.

I got sucked in again and tried to buy one but missed out again, of course.

I just wondered if anyone has been able to get one of these mystical fares?

Julian

I recently posted a complaint about being left stranded by Jet Star and after reading through the various post I would just like to add this below…

To all the anonymous people who add comments (AKA: Jet Star Employees). We have the decency to add our real names and details to our posts because our complaints are real and justified so why don't you grow some balls and add yours. While you are at it I am still waiting for your pathetic company to contact me and refund my money after you cancelled my flight and left me stranded.
You are a sad inditment on a poorly run business...

Hey I flown Jetstar once, hated it. This site is legendary!! if anyone is looking for an alternative cheap ticket fly tiger, atleast u will get there :D

Arrived at airport and when we tried to check in flight it had been cancelled. We were not given reason why. They didn't care that we had connecting flight back to London, they simply said all we can do Is refund, we explained how we desperately needed to get back in time to catch flight and asked them if they could help get us on a flight with another airline which they wouldn't do, I asked to speak to the manager, they wouldn't let me,, I asked the lady to write her name down, I didn't check the piece of paper but she hasn't. We couldn't get on to the other airline because it was full,...

I'm so happy I found this website!!! I had a horrible experience with Jetstar. I took over a friend's tickets to Christchurch to see my quake-stricken family and upon returning to Wellington (a 40 MINUTE FLIGHT) I found out the flight was delayed over 7 hours! The reason given was 'crew sickness' (why they couldn't organise a replacement is beyond me), we were totally ignored, no one talked to us, so we were left to wait an entire day at the stupid airport. To make matters worse, once we finally boarded an older woman next to me had an asthma attack and asked for water - which the crew...

Hi all,

I have a similar story to tell as all of you. I had my flight cancelled, and promises about accomadation paid for and expenses being reclaimable all be broken. I have no had over 5 seperate conversations with customer service where I have been told someone senior would call me. Never recieved a call. I am still around $600 out of pocket because of Jetstar.

ALAS they have given us a platform to give them feedback. http://www.jetstar.com/au/en/stories/HomePage.aspx Go to this website and tell Jetstar your...

I was due to fly out of Jakarta for Singapore on their 22:00 service but earlier in the day they advised due to volcano activity the flight had been cancelled... To their credit they sent me an SMS stating the issue and giving me a number to call for recovery to Singapore. I thought OK safety issue, volcano no big deal i will fly tomorrow. Then I tried to call the number, "NUMBER NOT AVAILABLE" I thought I must have dialled it wrong so tried again, and again not available. I got friends to call and still the same problem, number not available. So I decided I would go to the airport to find...

flight cancelled 1 hour due to sick cabin crew, full plane going to melbourne for the cup . but we all got seats on a qantas flight ??
full flight in sept going to football grand final, flight cancelled due to cabin crew hurt themselves.
why arn't there cabin crew based in perth.
Makes you wonder that qantas can run a company like this or is that they can't fill the empty qantas planes going back to the east coast.??

Flight to Bali was fine, although we didn't get our paid seat upgrade the flight itself was ok.

The return flight JQ117 was a very different story
The plane was delayed by an hr which was a bit dissapointing but not the end of the world and the seats were awful, did not recline at all.

We made our way to our seat 1B 1C to discover we were unable to put our hand luggage anywhere near our upgraded seats nor able to pop my handbag under my seat. I enquired how it will be possible to reach our bags on disembarkement of the plane. Was told by the very short tempered Flight...

we were due to travel to bali and my mother in law passed away 4 days before we were to travel i have travel insurance with anz travel insurance and to get my money back from the insurance i need a letter from jetstar im still waiting for my letter 28days to get this letter to say we cancelled because there was a death in the family i called them on monday 1st of november and on there computer its been posted friday the 29th october its wednesday the 3rd of november we should have received it by now i will wait till the end of the week and then i will call them again or i will go to the...