Jetstar Complaints

My pregnant wife and son tried to fly out of Manila, but were refused boarding due to staff thinking that my son medical complaint. On going to their office to update the flight booking the staff REFUSED to do any thing, saying "call singapore, we don't have any system for making any changes to flights". A total lie, as we have made changes in the same office before. On questioning the staff refused to discuss any more and would not give their name or their supervisors name.

Managed to change the booking after multiple attempts and paying extra charges. At no time would anyone offer...

The Gold Coast to Tokyo flight 2nd December???? We booked online and confirmed 8th October.... but SIX WEEKS after the booking confirmation and 5 days before departure Jetstar called and changed it to Goldcoast to Osaka.
We were advised to find our own way to Tokyo when we arrived at Osaka.

Despite our pleas for help,No offer to help find a flight.
How far is it from the Osaka International terminal to the domestic??,,,,how much time will it take to get thru customs??
Who is paying for the 2 extra fares??
What about the arangements I have made in Tokyo on...

Oops, I forgot to fasten my seat belt for take off after getting abuse by the nasty queen of a flight attendant didn't want to pick my bag up and put it in the overhead baggage compartment. I think his wrist was too limp. He reminded me of Leonard Mincing from the Catherine Tate show.
Anyway, he gave me a terrible time and after rattling off the safety speel for those of us in the first row, he didn't see my seat belt undone. I should have remembered, but he should have checked but he was so wrapped up in himself he was like a lamington dipped in coconut.
In any event, I will...

Made a few domestic flights on Jetstar this week. Flying from Sydney - north I ordered an expensive beer and nuts. On folding down the tray I discovered a filthy mess and something that looked like a gekko or mouse pooh. Called the waitress over and she said that she wasn`t paid to clean trays. She reluctantly went to the back of the plane and came back with a few tissues to wipe off the offending item. To be fair I couldn`t identify it as being a poo or some small piece of chocolate as both tables were flithy from the preceding customers.

On a second flight from Brisbane to Cairns...

I wrote my blog a few weeks ago about being left stranded by Jetstar and like you all I am very dissatisfied with their "we don't care attitude"

So for all of you Australians who are ashamed to say Jetstar are an Australian Airline here is the "A Current Affair" email address to lodge your story about this disgrace of an airline:

http://aca.ninemsn.com.au/feedback.aspx

And for all of you Jetstar staff who love to read this website I am still waiting for you to get back to me.

I use Jetstar because of price alone. Booking online is a nightmare. The last three flights I have had to phone from overseas to Jetstar to get booking number and try to get confirmation of the bookings to be told they will send email immediately, which does not eventuate. There seating is becoming increasingly cramped, the staff are rude and inefficient. The flight I have just booked and again received no confirmation will be my last with this sad excuse for an airline, connected to Qantas. I will not fly again with either of them.

Remember the old Jetstar ad where the pilot says "We'll look after you". Not surprisingly they have dumped that ad and now their latest motto is "That's just the part of the story".......and we know it is not likely to be a pleasant one!

Booked and paid for round trip to Singapore in APRIL 2010.
Paid premium for "up front" seating - chose seats in APRIL 2010 for departure and arrival legs of trip.
Get an email yesterday saying that the flight operator was being changed from Jetstar Australia to Jetstar SIngapore.
Flight itself wasnt changed nor flight times.
Email says "click to accept" to print out new ticket / itinarary - you have no option, but to accept.
I print new ticket/ itinarary to see that our seat allocations are missing, log in online to find the seats we reserved in APRIL 2010 are...

COME ON ACA!!! You know Jetstar is a rotten airline. Why not do a story and show your viewers just what this airline is about! Instead of doing stories on the best soap powders and weight loss craze.....do a story on a shoddy airline that ticks everyone off. Jetstar is after all, Australia's most hated airline.

Ray Hadley who is on Radio 2GB hates Jetstar. He has had countless complaints about them. He isn't backward in coming forward when it comes to saying how much he dislikes them. He too has had bad experiences and vowed never to fly Jetsucks again.
www.rayhadley.com.au

I am deeply disappointed with Jetstar.
I booked my ticket for a roundtrip from Singapore to Yangon on 30/07 , I made the booking via the website, as I always do, and the credit card didn’t go thru, so I called the call centre, after waiting 20 minutes I was serviced by a girl that could barely speak English and that then subsequently booked me on the wrong dates. I had to call again and change my booking with again another person that could not speak proper English.
After that all of fine, I just thought it wasn’t worth it to complaint about it.
I board my plane to...

Jetstar cancelled my flight (by text message) at 11pm the night before flying. After reading this message first thing the next morning, I called the number they gave me to book a new flight. I was away from home so had to use my mobile. I was on hold for 55 minutes, costing me $40 for the call. When I called them a few days later to ask them to reimburse me for my call; I told them I wasn't complaining they cancelled my flight; I wasn't complaining a friend had to take half a day off work to pick me up earlier than booked; I wasn't complaining I had ultimately paid for an extra days...